Front Office Supervisor

Melrosehoteldc; Anchorage, Northern (AK, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Sheraton Anchorage Hotel & Spa in downtown Anchorage seeks an experienced Front Office Supervisor to lead front desk staff, interview and hire, train, and schedule a busy team. You will manage MICROS operations, ensure accurate discrepancy reporting, and coordinate with Housekeeping and Engineering to meet guest requests while delivering outstanding service.

Applicants should be capable of calm, professional interactions with guests during high-demand periods and be flexible to varying shifts

Qualifications

• Experience leading front desk or guest services teams.
• Ability to interview, hire, train and schedule front office staff.
• Strong understanding of front office operations and guest service standards.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Be fully knowledgeable of Front Office roles and duties and perform duties as needed.
• Operate the MICROS system for front office transactions and reports.
• Check AM and PM discrepancy reports accurately.
• Coordinate with Housekeeping and Engineering regarding guest rooms and maintenance needs.
• Greet guests and check them in/out efficiently and professionally.

Skills

Staff supervision

Interviewing

Hiring

Scheduling

MICROS system

Guest services

Team collaboration

Tools

MICROS POS

Job description

401 East 6th Avenue, Anchorage, AK 99501

Immerse into the awe-inspiring beauty of Alaska by staying at Sheraton Anchorage Hotel & Spa, located in the heart of downtown Anchorage. After a restful night's sleep on our signature beds, wake to spectacular city, Cook Inlet or Chugach Mountain views.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Location

Anchorage Sheraton-ANC

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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Applicants have rights under Federal Employment Laws