Front Office Supervisor

One Ocean Resort & Spa; Anchorage, Northern (AK, KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Sheraton Anchorage Hotel & Spa in downtown Anchorage seeks an experienced Front Office Supervisor to manage staffing, training, and scheduling of the front desk team. You will ensure smooth check-in/out experiences and uphold service standards.

Responsibilities include supervising front desk agents, operating the MICROS system, coordinating with Housekeeping and Engineering, and handling guest requests with professionalism.

Qualifications

• Ability to calmly work with high demand and upset guests.
• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Ability to lift and/or move 10–25 pounds as needed.
• Strong verbal and written communication skills.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents.
• Be able to perform duties at any given time across Front Office staff.
• Operate the MICROS system for front desk transactions and reconciliations.
• Check AM and PM discrepancy reports.
• Coordinate with Housekeeping and Engineering on guest rooms and maintenance requests.
• Greet guests and check them in/out promptly and professionally.

Skills

Team leadership

Staff scheduling

Guest service

Communication

Tools

MICROS system

Job description

401 East 6th Avenue, Anchorage, AK 99501

Immerse into the awe-inspiring beauty of Alaska by staying at Sheraton Anchorage Hotel & Spa, located in the heart of downtown Anchorage. After a restful night's sleep on our signature beds, wake to spectacular city, Cook Inlet or Chugach Mountain views.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Location

Anchorage Sheraton-ANC

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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