Front Office Staff

River Run Dental Spa; Richmond, Northern (VA, KY); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health and dental benefits

401(k)

Holiday pay and PTO

Job summary

River Run Dental - Libbie Mill in Richmond, VA is seeking a proactive front desk team member. You will manage appointments, verify insurance, collect payments, and coordinate doctor schedules to ensure smooth patient flow.

Strong communication and customer service are essential for delivering a positive patient experience. Ideal candidates will have at least two years in a dental front office, a high school diploma or equivalent, and familiarity with dental software and MS Office.

Qualifications

• High school diploma or equivalent.
• Minimum two years of front office experience, preferably in a dental setting.
• Proficiency with Microsoft Office Suite.
• Knowledge of dental software strongly preferred.

Responsibilities

• Schedule and confirm patient appointments.
• Verify insurance for all clinical appointments.
• Collect all monies due for services rendered.
• Develop and maintain doctor/hygiene schedules as necessary.
• Greet and check patients in and out, before and after treatment.
• Educate, consult and present patient treatment plans.
• Manage accounts receivable including billing statements and aging reports.
• File insurance pre-determinations and conduct financial consultations.

Skills

Front desk experience

Customer service

Scheduling

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Dental software

Job description

River Run Dental - Libbie Mill, 5001 Libbie Mill East Boulevard, Richmond, Virginia, United States of America

Job Description

Posted Monday, August 3, 2026 at 4:00 AM

At River Run Dental - Libbie Mill, we pride ourselves in delivering amazing patient care while maintaining a dynamic and fun culture. Our office treats our patients like family and highly values our patient relationships. We work hard and offer the most up-to-date procedures to provide comprehensive care. Our team is an incredible group that works together to achieve the results we are looking for – smiling faces on our patients and our team!! We would love to have you join our office family!

Responsibilities:

• Schedule and confirm patient appointments
• Verify insurance for all clinical appointments
• Collect all monies due for services rendered
• Develop and maintain doctor/hygiene schedules as necessary
• Greet and check patients in and out, before and after treatment
• Educate, consult and present patient treatment plans
• Responsible for Account Receivable to include, sending of billing statements, aging reports, and collections, if applicable
• File insurance pre-determinations
• Conduct financial consultation with patients when new treatment plans are presented, as applicable

Qualifications:

• High school diploma or equivalent required
• A minimum of two years of front office experience preferably in a dental setting
• Proficiency with Microsoft Office Suite
• Knowledge of dental software strongly preferred

In return for providing an excellent employee and patient experience, we offer a great benefits package to include health and dental benefits, 401(k), holiday pay and paid time off.

River Run Dental - Libbie Mill, 5001 Libbie Mill East Boulevard, Richmond, Virginia, United States of America