Dental Front Desk Specialist - Scheduling & Billing

Heartland Dental; Richmond (IN); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Six paid holidays

PTO

Retirement plan

Job summary

Richmond Family Dentistry, part of Heartland Dental, is seeking a Dental Office Assistant to join our 18-person Richmond team. You will greet patients, handle front desk duties, schedule appointments, manage phones and emails, and use Dentrix for records.

The ideal candidate has prior dental or medical front desk experience, strong communication and organization skills, and HIPAA/PHI awareness. We offer competitive benefits and on-going training in a supportive, community-focused office.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and PHI privacy awareness.
• 1+ years of experience in dental or medical settings is preferred.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team.
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Skills

Experience in fast-paced environment

Excellent communication

Organizational skills

HIPAA awareness

PHI handling awareness

Front desk experience in dental/med

Tools

Dentrix

Dental software

Job description

Richmond Family Dentistry, part of Heartland Dental, is seeking a Dental Office Assistant to join our 18-person Richmond team. You will greet patients, handle front desk duties, schedule appointments, manage phones and emails, and use Dentrix for records.

The ideal candidate has prior dental or medical front desk experience, strong communication and organization skills, and HIPAA/PHI awareness. We offer competitive benefits and on-going training in a supportive, community-focused office.