Front Office Staff

Cotswold Family Dentistry; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Matching 401(k)

Generous Paid Time Off

Medical insurance

Dental Benefits

Vision insurance

Disability insurance

Supportive team culture

Opportunities for growth and continued

learning

Job summary

Cotswold Family Dentistry is seeking a front office team member to support doctors and staff in a fast-paced, collaborative environment in Charlotte, NC. You will handle a multi-line phone system, prepare route slips daily, and perform confirmations and light insurance verification as needed.

The role focuses on exceptional patient care, schedule management, and timely follow-up with patients via email, while contributing to a positive team culture and service excellence.

Qualifications

• 1+ years of dental front office experience.
• Excellent communication and patient care skills.
• Experience in customer service or hospitality is welcome.

Responsibilities

• Managing a multi-line phone system.
• Preparing route slips daily.
• Confirmation Calls.
• Light Insurance Verification (We use a 3rd party system).
• Overall schedule management.
• Review Balances/Credits & Collect payments if necessary.
• Email management and patient follow up.

Skills

Excellent communication and patient

1+ years of dental front office

Customer service experience

Education

High School Diploma

Job description

What You'll Do

As a front office team member, you'll play an essential role in delivering exceptional patient care while supporting our doctors and team in a fast-paced, collaborative environment.

Responsibilities to include:

• Managing a multi-line phone system
• Preparing route slips daily
• Confirmation Calls
• Light* Insurance Verification (We use a 3rd party system)
• Overall schedule management
• Review Balances/Credits & Collect payments if necessary
• Email management and patient follow up

What you'll Bring:

• Excellent communication and patient care skills
• 1 + Years of Dental Front Office Experience
• Experience in customer service or hospitality is welcome
• High School Diploma

Office Hours: Monday–Thursday: 6:45 AM – 3:00 PM

Every other Friday: 6:45 AM – 12:00 PM

We offer a comprehensive benefits package:

• Competitive pay
• Matching 401(k)
• Generous Paid Time Off
• Medical insurance
• Dental Benefits
• Vision insurance
• Disability insurance
• Supportive team culture
• Opportunities for growth and continued learning