Front Office Specialist – Primary Care

Jobtailor; Marietta (MS); On-site; USD 28,000 - 38,000; Full time

Job summary

Jobtailor is seeking a healthcare front office professional to greet patients, verify insurance, and schedule visits in a busy physician practice in Mississippi. You will handle non-clinical processes, collect payments, and coordinate with clinical staff to ensure smooth patient flow.

The role requires strong communication, front-office experience, and proficiency with EHR systems and Experion for insurance checks. Excellent customer service and teamwork are essential.

Qualifications

• High school diploma or equivalent required.
• 2 years administrative front office experience in a physician practice or health care setting preferred.
• Previous customer service experience required.

Responsibilities

• Greet patients and guests in person or by telephone using AIDET principles.
• Answer incoming calls, direct calls, take messages, handle non-clinical processes, and schedule appointments.
• Communicate with patients regarding delays or wait times.
• Register and schedule patients; verify insurance eligibility through Experion.
• Check in patients, scan insurance cards and IDs into the EHR, and complete paperwork.
• Collect co-pays, outstanding balances, deductibles, and self-pay balances.
• Manage cash, collections, superbills, posting reports, and daily bank-bag closeout.
• Check patients out, arrange payment plans, and schedule follow-up appointments.
• Coordinate with clinic for pharmaceutical representatives, visitors, sample pick-ups, and other requests.
• Perform other duties as assigned by management.

Skills

Patient Scheduling

Insurance Verification

Customer Service

Administrative Front Office

AIDET Principles

Education

High school diploma or equivalent

Tools

Experion

EHR Systems

Job description

Greet patients and guests in person or by telephone using AIDET principles
Answer incoming calls, direct calls, take messages, handle non-clinical processes, and schedule appointments
Communicate with patients regarding delays or wait times
Work with clinical staff and providers as part of a team
Manage patient call wait times, queues, voicemails, and messages
Register and schedule patients; verify insurance eligibility through Experion
Check in patients, scan insurance cards and IDs into the EHR, and complete paperwork
Collect co-pays, outstanding balances, deductibles, and self-pay balances
Manage cash allowance, collections, superbills, posting reports, and daily bank-bag closeout
Check patients out, arrange payment plans, and schedule follow-up appointments
Contact patients for appointment reminders
Coordinate with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
Perform other duties as assigned by management

Requirements

• High school diploma or equivalent
• 2 years administrative front office experience in a physician practice or health care setting
• Previous customer service experience

Core Competencies

Demonstrates strong patient interaction skills through effective communication and scheduling, while managing administrative tasks in a healthcare setting. Proficient in handling insurance verification and payment processing to ensure smooth patient flow.

Highest-signal resume keywords

• Patient Scheduling
• Insurance Verification
• Customer Service
• Administrative Front Office Experience
• AIDET Principles

Hard Skills

• Patient Registration
• Appointment Scheduling
• Cash Management
• EHR Data Entry
• Payment Processing

Soft Skills

• Effective Communication
• Team Collaboration
• Problem Solving

Industry Keywords

• Healthcare Setting
• Patient Care
• Non-Clinical Processes

Tools & Technologies

• Experion
• EHR Systems