Front Office Specialist I - TCP Piney Point

Texas Children's; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Texas Children's is seeking a Front Office Specialist to coordinate patient scheduling, greet visitors, answer calls, and manage the referral and billing processes in a fast-paced environment.

The role requires a high school diploma or GED and at least one year of related experience, with strong attention to accuracy and customer service in a healthcare setting.

Qualifications

• H.S. Diploma or GED Required
• 1 Year or More of Related Experience Required

Responsibilities

• Greet patients and visitors upon arrival.
• Assist patients with check in/check out.
• Answer calls and direct per protocol.
• Document messages in telephone encounters and route appropriately.
• Enter hospital charges in billing system with accuracy.
• Verify coverage for referrals before initiating referrals.
• Document eligibility in EHR per protocol.
• Schedule appointments per protocol and manage provider templates.
• Verify services coverage before patient seen by provider.
• Monitor accounts and patient work queues weekly and take corrective actions.
• Ensure EHR is complete and ready for provider use.

Skills

Greet patients/visitors

Answer telephone

Scheduling appointments

Billing/documentation

Electronic health record (EHR)

Education

High School diploma or GED

Job description

We are searching for a Front Office Specialist - someone who works well in a fast-paced setting. In this position, you will coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into the system and transmit accurate claims.

Think you've got what it takes?

Job Duties & Responsibilities

• Greet patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles
• Assist patients with check in/check out
• Answer telephone within three (3) rings and directs calls per practice protocol
• Document complete and error free messages in telephone encounter and routes to appropriate area per practice protocol
• Enter hospital charges into electronic billing system with 100% accuracy and within timelines established by practice protocol
• Assess patient's eligibility for referral by verifying coverage with payer prior to initiating referral
• Document eligibility in the electronic health record per practice protocol
• Schedule appointments per practice protocol
• Demonstrate ability to use judgment when scheduling provider's template
• Verify and documents coverage of services prior to patient being seen by a provider per practice protocol
• Monitor Account Work queue and Patient Work queue on a weekly basis and determine appropriate corrective action and completes required corrections
• Assure electronic health record is complete and ready for provider use prior to patient being seen
• Collect and disseminate mail and deliveries per practice protocol
• Monitors returned mail work queue and corrected in electronic billing system within fourteen (14) days

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Skills & Requirements

• H.S. Diploma or GED Required
• 1 Year or More of Related Experience Required