Front Office Specialist I - TCP Heights

TCH Medical Center; Houston (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

TCH Medical Center in Houston, Texas is seeking a Front Office Specialist who excels in a bustling environment. Responsibilities include scheduling patients, greeting visitors, and managing incoming calls while ensuring accurate billing entries.

The ideal candidate has a high school diploma or GED and at least one year of relevant experience. Proficiency in patient interaction and billing processes is essential for success in this position.

Qualifications

• At least 1 year of related experience required.
• Strong attention to detail for billing information entry.

Responsibilities

• Coordinate and perform scheduling of patients.
• Greet patients and visitors upon arrival.
• Enter hospital charges into electronic billing system.

Skills

Customer service

Communication

Billing accuracy

Education

H.S. Diploma or GED

Job description

We are searching for a Front Office Specialist — someone who works well in a fast-paced setting. In this position, you will coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into the system and transmit accurate claims.

Think you’ve got what it takes?

Job Duties & Responsibilities

• Greet patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles
• Assist patients with check in/check out
• Answer telephone within three (3) rings and directs calls per practice protocol
• Document complete and error free messages in telephone encounter and routes to appropriate area per practice protocol
• Enter hospital charges into electronic billing system with 100% accuracy and within timelines established by practice protocol
• Assess patient’s eligibility for referral by verifying coverage with payer prior to initiating referral
• Document eligibility in the electronic health record per practice protocol
• Schedule appointments per practice protocol
• Demonstrate ability to use judgment when scheduling provider’s template
• Verify and documents coverage of services prior to patient being seen by a provider per practice protocol
• Monitor Account Work queue and Patient Work queue on a weekly basis and determine appropriate corrective action and completes required corrections
• Assure electronic health record is complete and ready for provider use prior to patient being seen
• Collect and disseminate mail and deliveries per practice protocol
• Monitors returned mail work queue and corrected in electronic billing system within fourteen (14) days
• As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Skills & Requirements

• H.S. Diploma or GED Required
• 1 Year or More of Related Experience Required