Front Office Specialist I-TCP Kingwood

Texas Children's; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Texas Children's is seeking a Front Office Specialist to join our fast-paced environment. You will greet patients, schedule appointments, handle check-in/check-out, and manage referrals, billing data, and claims with accuracy.

Responsibilities include answering calls, routing messages, verifying eligibility, and ensuring the EHR contains complete, accurate information for provider use. Respiratory fit testing will be required as part of safety compliance.

Qualifications

• HS diploma or GED required.
• 1 year or more of related experience required.

Responsibilities

• Greet patients and visitors on arrival.
• Assist patients with check-in/check-out.
• Answer calls and route per protocol.
• Enter charges into billing system accurately and timely.
• Verify patient eligibility for referrals with payer.
• Document eligibility in the EHR per protocol.
• Schedule appointments per protocol.
• Monitor queues and ensure accuracy of work queues.

Skills

Customer service

Telephone etiquette

Data entry

Education

High school diploma or GED

Tools

Electronic billing system

Electronic Health Record (EHR)

Job description

We are searching for a Front Office Specialist - someone who works well in a fast-paced setting. In this position, you will coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into the system and transmit accurate claims.

Think you've got what it takes?

Job Duties & Responsibilities

• Greet patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles
• Assist patients with check in/check out
• Answer telephone within three (3) rings and directs calls per practice protocol
• Document complete and error free messages in telephone encounter and routes to appropriate area per practice protocol
• Enter hospital charges into electronic billing system with 100% accuracy and within timelines established by practice protocol
• Assess patient's eligibility for referral by verifying coverage with payer prior to initiating referral
• Document eligibility in the electronic health record per practice protocol
• Schedule appointments per practice protocol
• Demonstrate ability to use judgment when scheduling provider's template
• Verify and documents coverage of services prior to patient being seen by a provider per practice protocol
• Monitor Account Work queue and Patient Work queue on a weekly basis and determine appropriate corrective action and completes required corrections
• Assure electronic health record is complete and ready for provider use prior to patient being seen
• Collect and disseminate mail and deliveries per practice protocol
• Monitors returned mail work queue and corrected in electronic billing system within fourteen (14) days

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Skills & Requirements

• H.S. Diploma or GED Required
• 1 Year or More of Related Experience Required