Front Office Specialist I - TCP Float Pool

Texas Children's; Houston (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Texas Children's is seeking a Front Office Specialist to coordinate patient scheduling, greet visitors, and manage the referral process across TCP locations in the Houston area. The role includes accurate billing data entry, claims submission, and ensuring the EHR is complete for provider use.

The position requires a high school diploma or GED and at least one year of related experience. A respiratory fit test will be required as part of safety standards.

Qualifications

• H.S. Diploma or GED required.
• 1 year or more of related experience required.

Responsibilities

• Greet patients and visitors using SMILES and AIDET principles.
• Assist patients with check-in/check-out.
• Answer phone calls within three rings and route per protocol.
• Enter hospital charges into billing system with 100% accuracy and timeliness.
• Verify patient eligibility for referral with payer prior to referral.
• Document eligibility in the EHR per protocol.
• Schedule appointments per practice protocol.
• Verify coverage of services prior to seeing a provider per protocol.
• Monitor Account and Patient queues weekly and take corrective action.
• Ensure the EHR is complete and ready for provider use.

Skills

Patient greeting

Scheduling

Billing accuracy

Phone etiquette

EHR data entry

Referral processing

Documentation

Charge entry

Education

High School Diploma or GED

Job description

At our company, our mission starts with our people. Guided by our HEART values-Humility, Excellence, Accountability, Respect, and Trust-we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As a Front Office Specialist, you'll coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into the system, and transmit accurate claims.

This is a Float position, floating to TCP locations in the Houston area.

Think you've got what it takes?

• Greet patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles
• Assist patients with check in/check out
• Answer telephone within three (3) rings and directs calls per practice protocol
• Document complete and error free messages in telephone encounter and routes to appropriate area per practice protocol
• Enter hospital charges into electronic billing system with 100% accuracy and within timelines established by practice protocol
• Assess patient's eligibility for referral by verifying coverage with payer prior to initiating referral
• Document eligibility in the electronic health record per practice protocol
• Schedule appointments per practice protocol
• Demonstrate ability to use judgment when scheduling provider's template
• Verify and documents coverage of services prior to patient being seen by a provider per practice protocol
• Monitor Account Work queue and Patient Work queue on a weekly basis and determine appropriate corrective action and completes required corrections
• Assure electronic health record is complete and ready for provider use prior to patient being seen
• Collect and disseminate mail and deliveries per practice protocol
• Monitors returned mail work queue and corrected in electronic billing system within fourteen (14) days

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

• H.S. Diploma or GED Required
• 1 Year or More of Related Experience Required