Front Office Specialist I — Patient Access & Scheduling

TCH Medical Center; Houston (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

TCH Medical Center is seeking a Front Office Specialist to join our fast-paced Houston clinic. You will manage patient check-in/out, greet visitors, answer calls, and coordinate referrals while ensuring billing accuracy in our electronic systems.

The role requires a high school diploma or GED and at least 1 year of related experience, with strong communication, multitasking, and professional demeanor to support providers and patients daily.

Qualifications

• High School Diploma or GED required.
• 1 year or more related experience required.

Responsibilities

• Greet patients and visitors at check-in and check-out.
• Answer calls within typical practice protocol and route as needed.
• Enter accurate charges into the billing system within timelines.
• Verify patient coverage for referrals before initiating them.
• Schedule appointments per practice protocol.
• Maintain and document messages and results in the EHR.
• Monitor work queues and assist in necessary corrections.

Skills

Communication skills

Customer service orientation

Scheduling

Phone etiquette

Education

High School Diploma or GED

Tools

Billing system

EHR (electronic health record)

Job description

TCH Medical Center is seeking a Front Office Specialist to join our fast-paced Houston clinic. You will manage patient check-in/out, greet visitors, answer calls, and coordinate referrals while ensuring billing accuracy in our electronic systems.

The role requires a high school diploma or GED and at least 1 year of related experience, with strong communication, multitasking, and professional demeanor to support providers and patients daily.