Patient Experience Front Office Coordinator

TCH Medical Center; Cypress (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

TCH Medical Center in Cypress, TX is seeking a Front Office Specialist to support a fast-paced medical practice. You will greet visitors, check in and out patients, answer calls, and coordinate referrals with accuracy.

You will enter billing information, verify coverage, schedule appointments, and ensure the electronic health record is complete and accessible for the provider. Requirements include a high school diploma or GED and at least one year of related experience.

Responsibilities

• Greet patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles
• Assist patients with check in/check out
• Answer telephone within three (3) rings and directs calls per practice protocol
• Document complete and error free messages in telephone encounter and routes to appropriate area per practice protocol
• Enter hospital charges into electronic billing system with 100% accuracy and within timelines established by practice protocol
• Assess patient’s eligibility for referral by verifying coverage with payer prior to initiating referral
• Document eligibility in the electronic health record per practice protocol
• Schedule appointments per practice protocol
• Demonstrate ability to use judgment when scheduling provider’s template
• Verify and documents coverage of services prior to patient being seen by a provider per practice protocol
• Monitor Account Work queue and Patient Work queue on a weekly basis and determine appropriate corrective action and completes required corrections
• Assure electronic health record is complete and ready for provider use prior to patient being seen
• Collect and disseminate mail and deliveries per practice protocol
• Monitors returned mail work queue and corrected in electronic billing system within fourteen (14) days
• As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Education

H.S. Diploma or GED

Job description

TCH Medical Center in Cypress, TX is seeking a Front Office Specialist to support a fast-paced medical practice. You will greet visitors, check in and out patients, answer calls, and coordinate referrals with accuracy.

You will enter billing information, verify coverage, schedule appointments, and ensure the electronic health record is complete and accessible for the provider. Requirements include a high school diploma or GED and at least one year of related experience.