Patient Access & Front Office Coordinator

TCH Medical Center; Houston (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

TCH Medical Center in Houston, TX is seeking a Front Office Specialist I for TCP CyFair to coordinate patient scheduling, greet visitors, handle incoming calls, and assist with referrals.

You will enter accurate patient demographics and billing information into the EHR and billing systems, verify eligibility, process referrals, and support front-desk operations per SMILES and AIDET standards.

Qualifications

• HS diploma or GED required.
• 1 year related office experience preferred.

Responsibilities

• Greets patients and visitors on arrival using SMILES and AIDET.
• Assists patients with check in/check out.
• Schedule appointments.
• Verifies accurate patient demographic information with each visit.
• Enters data into electronic health record and electronic billing system.
• Answers telephone within three rings and directs calls per protocol.
• Enters hospital charges into billing system with high accuracy and timeliness.
• Balances payments received daily.
• Documents eligibility in the EHR per protocol.
• Identifies and documents network providers for referrals.
• Notifies provider when no in-network providers are available.
• Completes paperwork for authorized referrals within two business days.
• Enters referrals into the EHR within two business days of request.
• Assists patients in setting appointments for referred services.

Skills

Customer service

Professional conduct

Typing

Phone skills

Education

HS diploma or GED

Job description

TCH Medical Center in Houston, TX is seeking a Front Office Specialist I for TCP CyFair to coordinate patient scheduling, greet visitors, handle incoming calls, and assist with referrals.

You will enter accurate patient demographics and billing information into the EHR and billing systems, verify eligibility, process referrals, and support front-desk operations per SMILES and AIDET standards.