Front Office Specialist

HealthQuest Physical Therapy; Richmond (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Growth opportunities

Mentorship and career development

Medical, dental and vision insurance

401(k) with matching

HSA and FSA plans

Job summary

HealthQuest Physical Therapy in Michigan is seeking a Front Office Specialist to warmly greet guests, handle phones, schedule appointments, and manage patient payments. The role also involves safeguarding patient information and data entry into the electronic medical record system.

Ideal candidates have a High School Diploma and 1–2 years of office experience. Strong MS Office skills, clear communication, and the ability to multitask in a fast-paced environment are important.

Qualifications

• High School Diploma required.
• 1-2 years of office experience preferred.

Responsibilities

• Greet and welcome clinic guests warmly.
• Answer phones with a professional greeting.
• Daily collection of patient payments.
• Check out patients and schedule follow-ups.
• Verify insurance benefits and obtain authorizations for new patients.
• Prepare new patient charts and confirm appointments.
• Close new patient files after initial visit.
• Process incoming/outbound fax transmissions of electronic medical records.
• Prepare active patient reports and monitor discharges.
• Complete end-of-day paperwork and monitor payment reports.
• Maintain a clean workstation and waiting area.

Skills

MS Office

Verbal communication

Critical thinking

Multitasking

Customer service

Calm under pressure

Goal oriented

Self-motivated

Education

High School Diploma

Job description

The primary responsibility of the Front Office Specialist (FOS) is welcoming guests to the clinic which includes greeting patients, answering phones, scheduling appointments, and collecting patient payments. The FOS is also responsible for safeguarding patient information including data entry into the electronic medical record system.

Qualifications:

• High School Diploma required.
• 1-2 years of experience working in an office setting preferred.

Skills:

• Working knowledge of Microsoft Office and related office equipment
• Effective verbal communication skills
• Effective critical thinking skills
• Ability to multitask
• Ability to work well in a demanding environment
• Calm under stressful conditions or while interacting with upset patients
• Goal-oriented
• Self-motivated toward individual goals and group efforts

Responsibilities:

• Greet and welcome clinic guests using a warm, friendly demeanor.
• Answer the phones using a standard greeting and a professional demeanor.
• Daily collection of patient payments.
• Check patients out after each visit and ensure additional visits are scheduled.
• Verify insurance benefits and obtain authorization for treatment for all new patients.
• Prepare new patient charts and confirm new patient appointments for the following day.
• Closure of each new patient after completion of the initial visit.
• Process incoming/outbound fax transmission of electronic medical records.
• Prepare active patient reports and monitor discharges.
• Complete the End of Day paperwork and monitor payment collection reports.
• Maintain a clean workstation and waiting area.

Benefits:

• Opportunity for growth & Ownership
• Mentorship & career development
• Meaningful and rewarding work environmentHelp patients get out of pain and recover from injury
• Family and team-like environment
• Competitive benefits packages
• Medical, Dental and Vision insurance
• Short-term, long-term, and life insurance
• Supplemental Benefits (critical illness, hospital indemnity insurance, accident insurance)
• Identity protection
• 401(k) with matching & retirement
• HSA and FSA plans available

$14 - $18 an hour

To be considered for this role, candidates must successfully pass an internal screening against the OIG Exclusions list.