Front Office Specialist

VIVIDA DERMATOLOGY; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

Vivida Dermatology is seeking a dynamic Front Office Specialist for our Call Center, where you are the first impression for patients. You will handle check-in/out, appointment scheduling, phone inquiries, and day-to-day operations with a focus on superb customer service.

Requirements include 2 years front office experience, medical terminology, EMR knowledge, insurance familiarity, bilingual abilities, and strong computer/phone skills.

Qualifications

• High school diploma required.
• 2 years front office experience required.
• 2 years insurance knowledge preferred.
• Medical terminology knowledge is required.
• Bilingual with strong computer and phone skills.
• EMR knowledge is required.

Responsibilities

• Check-in and check-out patients and verify information.
• Schedule appointments in person and by phone.
• Answer inquiries and communicate with clinical team.
• Return patient calls and emails by the next business day.
• Handle deposits, cash transactions, and daily close.
• Travel to other Vivida Dermatology sites as needed.
• Open, close, and support day-to-day operations.

Skills

Bilingual

Medical Terminology

EMR knowledge

Front office experience

Insurance knowledge

Education

High school diploma

Tools

EMR system

Job description

Locations: all NV locations

Vivida Dermatology is seeking a dynamic team player to join our Call Center department as a Front Office Specialist. The ideal candidate will bring their expertise in customer service, time management, appointment scheduling and have great attention to detail. You are the first person each patient interacts with upon walking into the office. Not only do you get patients checked in and out, but also are responsible for scheduling appointments, answering phone calls, and dealing with the day-to-day operations. Excellent customer service is the foundation of this role.

KEY JOB RESPONSIBILITIES

• Superior time management skills.
• Excellent computer and phone skills are a must for this role.
• Schedule patients in person and over the telephone for general dermatology.
• Answer questions, schedule appointments and convey information to clinical team.
• Respond to patient issues and return calls and emails to patients in a prompt manner. All email and calls from patients should be returned by end of next business day.
• Assist team members as needed with client questions/issues and paperwork.
• Verify insurance, communicate with referrals team.
• Confirm all patient appointments prior to scheduled date.
• Manage wait times for patients in lobby. Communicate with team leads throughout the day.
• Handle deposits at the end of the shift and count cash drawer at the beginning and end of day.
• Handling cash transactions and making change for patients as needed.
• Check‑in and check‑out of patients.
• Responsible for opening and closing office.
• Travel to other Vivida Dermatology sites may be required to cover call outs.
• Other duties as assigned.

REQUIRED EXPERIENCE/SKILLS

• Medical Terminology.
• EMR knowledge.
• 1-2 years of Insurance knowledge required.
• 2 years front office experience required.
• Excellent computer and phone skills are required for this role.
• Bilingual.

EDUCATION REQUIREMENTS

• High school diploma required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.