Front Office Specialist

Texas Institute of Dermatology; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Texas Institute of Dermatology in San Antonio, TX, seeks a Front Office Specialist to ensure a welcoming patient experience. This full-time, on-site role supports reception, scheduling, check-in/out, and data entry in the practice management system.

You will work closely with clinicians to maintain patient flow, answer calls professionally, verify basic insurance information, and protect patient privacy under HIPAA.

Qualifications

• High school diploma or equivalent required; medical front office experience preferred.
• Experience with appointment scheduling and basic administrative tasks.
• Proficient phone etiquette and professional communication.
• Strong customer service and receptionist duties skills.
• Ability to use scheduling software with accurate data entry.
• HIPAA knowledge is a plus.

Responsibilities

• Greet and check in patients, manage scheduling and confirmations.
• Answer and direct phone calls; maintain patient information.
• Handle check-out, collect payments, verify insurance basics.
• Coordinate follow-up visits and support patient flow.
• Uphold privacy and confidentiality standards.

Skills

Customer service

Front desk operations

Phone etiquette

Appointment scheduling

Interpersonal skills

Organization

Attention to detail

HIPAA privacy

Team collaboration

Data entry

Education

High school diploma

Tools

Practice management software

Job description

Company Description

Texas Institute of Dermatology is a medical practice dedicated to providing advanced, patient-centered dermatologic care in San Antonio, TX. The institute focuses on medical, surgical, and cosmetic dermatology, serving a diverse patient population with a commitment to quality and safety. Team members collaborate closely to deliver efficient, respectful, and compassionate service at every patient interaction. The practice values professionalism, continuous learning, and a supportive work environment. Joining the team offers the opportunity to contribute to a clinic that prioritizes both excellent care and a positive patient experience.

Role Description

The Front Office Specialist is a full-time, on-site role based in San Antonio, TX, responsible for ensuring a smooth and welcoming experience for all patients. Day-to-day tasks include greeting and checking in patients, managing appointment scheduling and confirmations, answering and directing phone calls, and maintaining accurate patient information in the practice management system. The role also involves handling patient check-out, collecting payments, verifying basic insurance information, and coordinating follow-up visits. The Front Office Specialist works closely with clinical staff to support efficient patient flow, responds to patient inquiries with professionalism, and upholds privacy and confidentiality standards at all times.

Qualifications

• Strong customer service and receptionist duties skills to welcome patients, manage front desk operations, and support a positive patient experience.
• Proficient phone etiquette and communication skills to handle incoming calls, provide information, and route messages accurately and respectfully.
• Experience with appointment scheduling and basic administrative tasks, including managing calendars, confirming visits, and updating patient records.
• Ability to use practice management or scheduling software, with strong attention to detail and accuracy in data entry.
• Excellent interpersonal skills, including professionalism, reliability, and the ability to work well with diverse patients and team members.
• Comfort working in a fast-paced clinical environment, with strong organizational and time-management skills.
• High school diploma or equivalent required; prior experience in a medical or dental front office is preferred.
• Basic knowledge of medical terminology and understanding of patient confidentiality (HIPAA) is a plus.