Front Office Specialist

HealthQuest Physical Therapy; Clinton Charter Township (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with matching

HSA and FSA plans

Paid time off

Job summary

HealthQuest Physical Therapy is seeking a Front Office Specialist to warmly greet clinic guests and manage front desk tasks. You will answer phones, schedule appointments, verify benefits, and process patient payments in a fast-paced clinical environment.

Ideal candidates have 1–2 years of office experience, strong Microsoft Office skills, and the ability to multitask and stay calm under pressure while delivering excellent customer service.

Qualifications

• 1–2 years of experience in an office setting preferred.

Responsibilities

• Greet and welcome clinic guests with a warm, friendly demeanor.
• Answer phones with a professional greeting.
• Daily collection of patient payments.
• Check patients out after visits and schedule follow-up visits.
• Verify insurance benefits and obtain treatment authorization for new patients.
• Prepare new patient charts and confirm appointments for the following day.
• Close out after initial visits and complete End of Day paperwork.
• Process incoming/outbound fax transmissions of electronic medical records.
• Prepare active patient reports and monitor discharges.
• Maintain a clean workstation and waiting area.

Skills

Microsoft Office

Critical thinking

Multitasking

Stress management

Customer service

Goal-oriented

Self-motivation

Tools

Microsoft Office

Job description

The primary responsibility of the Front Office Specialist (FOS) is welcoming guests to the clinic which includes greeting patients, answering phones, scheduling appointments, and collecting patient payments. The FOS is also responsible for safeguarding patient information including data entry into the electronic medical record system.

• 1-2 years of experience working in an office setting preferred.

Skills:

• Working knowledge of Microsoft Office and related office equipment


• Effective critical thinking skills


• Ability to multitask


• Ability to work well in a demanding environment


• Calm under stressful conditions or while interacting with upset patients


• Goal-oriented


• Self-motivated toward individual goals and group efforts

Responsibilities:

• Greet and welcome clinic guests using a warm, friendly demeanor.


• Answer the phones using a standard greeting and a professional demeanor.


• Daily collection of patient payments.


• Check patients out after each visit and ensure additional visits are scheduled.


• Verify insurance benefits and obtain authorization for treatment for all new patients.


• Prepare new patient charts and confirm new patient appointments for the following day.


• Closure of each new patient after completion of the initial visit.


• Process incoming/outbound fax transmission of electronic medical records.


• Prepare active patient reports and monitor discharges.


• Complete the End of Day paperwork and monitor payment collection reports.


• Maintain a clean workstation and waiting area.


• Opportunity for growth & Ownership


• Meaningful and rewarding work environment


• Help patients get out of pain and recover from injury


• Family and team-like environment


• Competitive benefits packages


• Medical, Dental and Vision insurance


• Short-term, long-term, and life insurance


• Supplemental Benefits (critical illness, hospital indemnity insurance, accident insurance)


• Identity protection


• 401(k) with matching & retirement


• HSA and FSA plans available


• Paid time off

To be considered for this role, candidates must successfully pass an internal screening against the OIG Exclusions list.