Front Desk Receptionist

Fresenius Medical Care; Vero Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Fresenius Medical Care in Florida is seeking a Front Office Coordinator to serve as the facility receptionist, answer referral calls, and complete patient admissions. You will collect demographics, financial, referral and clinical data per policy, while maintaining patient confidentiality and HIPAA information.

The role requires 0–2 years of front office experience in a medical setting, strong communication and organizational skills, and proficiency with electronic medical records and scheduling

Qualifications

• High School Diploma or equivalent.
• 0–2 years in front office/medical office.
• Proficient with EMR and scheduling software.
• Excellent communication and organizational skills.
• Ability to handle multiple tasks simultaneously.

Responsibilities

• Answers phones and routes calls to providers and staff.
• Registers new patients and processes admissions per policy.
• Maintains patient confidentiality and HIPAA information.
• Verifies eligibility and benefits for insurances.
• Schedules, cancels, and reschedules appointments as needed.
• Maintains medical records and prepares registration packets.

Skills

Customer service

Phone etiquette

Organizational skills

Communication skills

Education

High School Diploma

Tools

Electronic Medical Records (EMR)

Scheduling software

Billing systems

Job description

PURPOSE AND SCOPE:

The Front Office Coordinator acts as the facility receptionist while answering incoming referral calls and completing admissions for patients. The incumbent is responsible for ensuring required demographic, financial, referral, and clinical and other admission data is collected, completed and communicated per related policies and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Documents patient cancelation and patient “no show” as appropriate.


• Completes front end process of billing procedure ensuring all information is entered into the computer registration module.


• Obtains necessary signatures to ensure the efficient processing of data in accordance with related policies and procedures.


• Ensures all aspects of patient confidentiality are maintained at all times.


• Provides patients with appropriate HIPAA information and documentation.


• Verifies and obtains eligibility and benefits for all primary and secondary insurances. If verification is processed via Internet, prints out and includes in registration packet.


• Performs pre-certification on all patients before visit is initiated.


• Register New Patient referrals, uploaded all medical history (H&P, labs and imaging).


• Answers telephones, routes calls, sends messages to providers and staff.


• Schedule, Cancel and/or Reschedule appointments when necessary.


• Greets visitors and patients. Demonstrates a positive attitude. Is polite, courteous and professional.


• Distributes faxes and e-mails to the appropriate parties.


• Makes copies of correspondence and other printed matter.


• Maintains medical record in an organized manner; obtains medical records as requested/indicated.


• Maintains effective lines of communication with peers. Interfaces with other health care providers and facilities.


• Participates in staff meetings and communicates (problem solves) issues related to quality of care.


• Maintains inventory, orders and/or stocks office with supplies, equipment, forms and medications as directed by supervisors.


• Maintains waiting room and ensures it is clean and free of debris.


• Escalates issues to supervisor for resolution, as deemed necessary.


• Reviews and complies with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.


• Performs workflows for Work queues and Work Lists


• Provides secretarial and administrative support as needed.


• Assists with various projects as assigned by direct supervisor.


• Performs other related duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• Travel may be required between clinic sites (mileage reimbursed in accordance with policy)


• Must be able to lift and pull/push up to 25 pounds.

SUPERVISION:

• During probation period - 90 days.

EDUCATION:

• High School Diploma or an equivalent combination of education and experience.

EXPERIENCE AND REQUIRED SKILLS:

• 0– 2 years’ related experience (such as front office, administrative experience in medical office).


• Intermediate computer skills and experience with electronic medical office systems such as electronic medical records, scheduling programs, switchboard, credit card machines, standard office equipment and any new technology.


• Exceptional communication skills – verbal and written.


• Outstanding organizational and planning skills.


• Excellent project and time management skills.


• Outstanding customer relations skills.


• Possesses proper phone etiquette skills.


• Exceptional interpersonal skills.


• Ability to handle several tasks simultaneously.

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.