Front Office Specialist and Medical Assistant- Anderson Urgent Care

TriHealth; Cincinnati (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Front Office Specialist and Medical Assistant to join their team. This role is vital for ensuring seamless patient care through effective front and back office support. You will be responsible for managing patient records, handling triage, and assisting with medical procedures while maintaining a commitment to quality service. If you thrive in a dynamic environment and are passionate about patient care, this opportunity offers a chance to make a meaningful impact in the community.

Qualifications

• 1-2 years of experience in a medical front office or assistant role.
• Proficiency in EKG and vital signs measurement.

Responsibilities

• Document patient care and actions accurately in medical records.
• Schedule follow-up visits and triage patient calls effectively.

Skills

Patient Care

Medical Records Management

Triage

EKG Proficiency

Customer Service

Education

High School Degree

Job description

Front Office Specialist and Medical Assistant - Anderson Urgent Care (Optional)

Join us as a Front Office Specialist and Medical Assistant - Anderson Urgent Care (Optional) at TriHealth.

Job Overview

This role encompasses all standard responsibilities of a front office specialist and medical assistant. It involves cross-training to perform duties in both front and back office settings to improve efficiency and ensure continuous patient care. The role requires teamwork, flexibility, motivation, and a commitment to quality patient service.

Job Requirements

• High School Degree
• Registration
• Check-in and triage
• Vital signs measurement
• Charge entry
• EKG proficiency
• Filing and Medical Records management
• 1-2 years of related experience

Job Responsibilities

• Accurately document all patient care and actions in medical records; support quality improvement processes.
• Analyze daily claim reports, make corrections, and coordinate with billing.
• Schedule follow-up visits, maintain professional appearance, and follow HIPAA and JCAHO protocols.
• Triages patient calls, notifies physicians of emergencies, and demonstrates competency in clinical protocols, including emergency response.
• Proficiently handle front office tasks: collecting co-pays, answering calls, recording payments, registering patients, verifying demographics, and informing patients of balances.
• Assist with medical procedures, maintain competencies, record vital signs, and ensure patient privacy and dignity.
• Handle patient complaints appropriately and escalate as needed.

Working Conditions

• Physical activities include occasional climbing, kneeling, lifting, pulling, pushing, reaching, stooping, and walking.
• Consistent talking, use of hands, and visual acuity required.
• Environmental considerations include noise levels and physical environment maintenance.

TriHealth Standards and Behaviors

All team members are expected to demonstrate our core values: Serve, Excel, Respect, Value, and Engage, in interactions with patients, colleagues, and the community.