Front Office Spec-Cardio

Kettering Health Network; Kettering (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Kettering Health Network in Ohio seeks a Medical Office Front Desk Clerk to provide administrative support in the physician office, serving as the first point of contact for patients and staff.

The role includes greeting patients, handling calls, registering patients, and processing payments while ensuring accurate charting and scheduling. Strong communication and computer skills are essential.

Qualifications

• High School Diploma or equivalent required.
• Front office experience or general office background preferred.
• Must maintain confidentiality and discretion.
• Must be patient, courteous and tactful with the public.
• Good communication with office staff and patients; able to follow directions.

Responsibilities

• Greet and register patients and manage in-person/phone interactions.
• Answer, screen and route incoming calls; manage messaging.
• Check-out duties: review encounter forms, collect co-pays.
• Schedule follow-up appointments and day-end reconciliation.

Skills

Front office experience

Communication skills

Confidentiality

Computer literacy

Customer service

Education

High School Diploma or equivalent

Tools

EMR/EHR software

Word processing / Email

Job description

Job Details

Physician Office | Kettering | Full-Time | First Shift

Responsibilities & Requirements

Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties.

Job Requirements:

• High School Diploma or equivalent.
• Previous front office experience or background in general office work.
• Must be able to maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments and the public.
• Ability to follow direction, accept orders and perform repetitive tasks.
• Computer literate in use of word processing and email.

Preferred Qualifications

• 1-year experience in a medical/physician office setting preferred
• Experience in electronic medical records preferred.
• Knowledge of medical terminology preferred.

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio.Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.