Front Office Manager: Guest Experience Leader

Joella's IP, LLC; Phoenix, Northern (AZ, KY); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & Mental Health Access

Health Insurance Options

Life Insurance Options

401(k) + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on Tickets & Wellness

Job summary

Schulte Hospitality Group is seeking a dynamic Front Office Manager for the AC Phoenix-Biltmore Hotel in Phoenix, AZ. The role emphasizes leadership, guest relations, and seamless front desk operations to deliver exceptional service.

The position requires a strong background in hotel front office management, staff coaching, and budget awareness, with a commitment to our service culture and employee development.

Qualifications

• Minimum of three years in a similar leadership role.
• High School education required; post-high school preferred.

Responsibilities

• Monitor daily status of rooms, rates and packages.
• Manage front office operations and guest relations.
• Hire, coach and discipline direct reports.
• Coordinate with Housekeeping and Valet teams.
• Oversee department budget and staffing levels.
• Ensure VIP arrivals are handled smoothly.

Skills

Leadership

Communication

Guest Service

Front Desk Operations

Math Skills

Education

High School Diploma

Post-secondary Education Preferred

Job description

Schulte Hospitality Group is seeking a dynamic Front Office Manager for the AC Phoenix-Biltmore Hotel in Phoenix, AZ. The role emphasizes leadership, guest relations, and seamless front desk operations to deliver exceptional service.

The position requires a strong background in hotel front office management, staff coaching, and budget awareness, with a commitment to our service culture and employee development.