Front Office Agent | Benefits Include: Paid Vacation, Free Room Nights, and MANY MORE!

Hyatt Hotels Corporation; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free room nights

Friend & family rates

Health insurance

401K

Paid time off

Tuition reimbursement

Stock purchase plan

Retail discounts

Job summary

Hyatt Hotels Corporation is seeking a Front Office Agent at Grand Hyatt DFW in Dallas, TX. This on-site, hourly position reports to the Front Office team and involves greeting guests, check-in/out, and handling payments with a focus on guest satisfaction.

Ideal candidates will have a high school diploma and customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment. Benefits include paid vacation, insurance options, and 401K eligibility.

Qualifications

• High school diploma or equivalent (associate or bachelor’s degree in hospitality is a plus).
• Previous experience in customer service or front desk preferred.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Proficiency in hotel management software (e.g., Opera, PMS) is a plus.
• Ability to multitask and remain calm under pressure.
• Flexible schedule, including availability on weekends, holidays, and evenings.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Check guests in and out efficiently, following hotel procedures.
• Process payments, verify billing information, and handle cash and credit transactions.
• Manage reservations and room assignments using the hotel’s property management system.
• Respond to guest inquiries, requests, and complaints promptly and courteously.
• Coordinate with housekeeping and other departments to ensure timely service.
• Provide information about hotel services, amenities, and local attractions.
• Handle phone calls, emails, and messages professionally.
• Maintain accurate records and reports related to guest stays and front desk operations.
• Uphold the hotel’s standards of cleanliness, appearance, and hospitality.

Skills

Customer service

Communication skills

Professional appearance

Multitasking

Education

High school diploma

Tools

Opera PMS

Job description

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone." Peggy Focheux Duval: Director of Learning & Development, France

Front Office Agent | Benefits Include: Paid Vacation, Free Room Nights, and MANY MORE!

Grand Hyatt Grand Hyatt DFW US - TX - Dallas

Front Office

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Grand Hyatt DFW, located inside Dallas Fort Worth Airport Terminal D, is steps from TSA checkpoints and offers direct access to all terminals. Our luxury hotel rooms and suites offer amazing runway views. Plus, our guests get to enjoy on-site dining and craft cocktails at Grand Met restaurant and bar. Full-service meeting or event spaces are the perfect setting for their next upscale business meeting.

Come be a part of our amazing Hyatt family and a Certified Great Place to Work, Universum's Top 100 Most Attractive Employers, and recently named People's Magazine's top Companies that Care.

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You'll be the face of Hyatt as a Front Office Associate.

Key Responsibilities:

• Greet and welcome guests in a friendly and professional manner.
• Check guests in and out efficiently, following hotel procedures.
• Process payments, verify billing information, and handle cash and credit transactions.
• Manage reservations and room assignments using the hotel’s property management system.
• Respond to guest inquiries, requests, and complaints promptly and courteously.
• Coordinate with housekeeping and other departments to ensure timely service.
• Provide information about hotel services, amenities, and local attractions.
• Handle phone calls, emails, and messages professionally.
• Maintain accurate records and reports related to guest stays and front desk operations.
• Uphold the hotel’s standards of cleanliness, appearance, and hospitality.
• Free Room Nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid vacation, sick days, new child leave, and personal days
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more

High school diploma or equivalent (associate or bachelor’s degree in hospitality is a plus)

Previous experience in customer service or front desk preferred

Strong communication and interpersonal skills

Professional appearance and demeanor

Proficiency in hotel management software (e.g., Opera, PMS) is a plus

Ability to multitask and remain calm under pressure

Flexible schedule, including availability on weekends, holidays, and evenings

Ability to stand for long periods of time.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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