Assist. Front Office Manager (Full-Time) | InterContinental Miami Downtown

InterContinental Hotels Group; Torch of Friendship (FL); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Worldwide hotel discounts

Job summary

InterContinental Hotels Group is seeking an Assistant Front Office Manager for the Miami location. The successful candidate will manage Front Office operations, oversee staff, and ensure exceptional guest service. Qualifications include a Bachelor’s degree in Hotel Management or Business Administration and two years of supervisory experience. The role offers a competitive hourly rate of $24.00 along with various benefits including medical, dental, and 401(k) match.

Qualifications

• Two years of front-office/guest-services experience, including supervisory experience.
• Fluency in English; additional languages preferred.

Responsibilities

• Assist in managing day-to-day operations of the Front Office.
• Oversee scheduling of Front Office staff.
• Deliver prompt, professional attention to guests.
• Monitor labor costs and expenses.

Skills

Strong communication skills

Problem-solving abilities

Organizational skills

Budgeting and financial analysis

Education

Bachelor’s degree in Hotel Management or Business Administration

Job description

Assistant Front Office Manager – InterContinental Miami

Location: IC - Miami (MIAHA), 100 Chopin Plz, 33131

We are looking for a dedicated Assistant Front Office Manager to support the Front Office team, ensuring exceptional guest service and maximizing hotel profitability.

Duties and Responsibilities

• Assist in managing day-to-day operations of the Front Office, including guest registration, bell services, concierge, business center, telephone services, and reservations.
• Oversee scheduling of Front Office staff to maintain proper coverage.
• Initiate staffing actions, recommend salary adjustments, and alert management to serious issues.
• Ensure staff are trained on systems, security, cash handling, and service standards.
• Deliver prompt, professional attention to guests; greet arrivals and respond to complaints; implement service-recovery gestures.
• Conduct routine inspections of front office and public areas, create action plans to correct deficiencies.
• Monitor labor costs and expenses to meet revenue and profitability goals.
• Maintain security protocols for money, credit and financial transactions, checking compliance with credit policy.
• Train staff on PBX procedures and serve as a central communication point during emergencies.
• Promote teamwork and quality service through coordination with accounting, revenue management, sales & marketing, catering, F&B, housekeeping, and maintenance.
• Interact with guests, regulatory agencies, and community or media contacts as required.
• Serve as manager on duty when necessary; assist staff during peak periods.

Accountability

Second-in-command in Front Office operations, supervising front desk agents, bell-persons, doorpersons, reservationists, concierge representatives, PBX operators, and related staff.

Qualifications and Requirements

Bachelor’s degree in Hotel Management, Business Administration or related field plus two years of front-office/guest-services experience, including supervisory experience; or an equivalent combination of education and experience. Fluent in English; additional languages preferred.

Physical Demands

• Frequently stand behind the desk.
• Carry or lift items up to 50 pounds.
• Use keyboard to operate property management and reservation systems.

Additional Skills

• Strong communication skills; adept at interacting with guests, employees, and third parties.
• Reading, writing, and basic math skills; budgeting, profit/loss concepts, percentages, and variance analysis.
• Problem-solving, reasoning, motivation, organization, and training abilities.
• Availability to work nights, weekends, and/or holidays as needed.

Compensation and Benefits

Hourly rate: $24.00. Competitive benefits package including medical, dental, vision, disability, and life insurance; 401(k) match; worldwide hotel discounts and access to discount programs.

Equal Employment Opportunity

IHG is an equal‑opportunity employer. We welcome applicants from all backgrounds, including minorities, women, veterans, and individuals with disabilities.