Front Office Representative - PRN

Integrated Medical Services (IMS); Avondale (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

Paid time off

401K plan

Job summary

IMS Care Center in Phoenix, AZ, is seeking a Front Office Representative for its Gastro clinic. The role focuses on phone support, scheduling, and check-in/check-out, with potential duties in insurance verification and general office functions.

This PRN position emphasizes customer service, multitasking, and efficient clinic flow. The candidate should have strong computer skills and a year of similar experience to succeed in a busy healthcare setting.

Qualifications

• At least 1 year of customer service experience.
• Insurance verification experience preferred.
• Proficiency with Microsoft Office, scheduling software, and email applications.

Responsibilities

• Provide office support to front office staff to ensure efficient workflow.
• Check patients in and out.
• Receive and relay telephone messages.
• Efficient patient scheduling.
• Maintain an updated scanning/filing system.
• Understand insurance referral processes.
• Provide word-processing and secretarial support.
• Ability to multi-task and execute delegated duties.

Skills

Customer service

Insurance verification

Microsoft Office

Scheduling software

Email applications

Education

High School Diploma or GED

Job description

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS Care Center is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative in our Gastro clinic. The Front Office Representative is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

• This is a PRN position**

Responsibilities

• Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow.
• Check patients in and out
• Receive direct and relay telephone messages
• Efficient patient scheduling
• Maintain and keep an updated scanning/filing system
• Have an understanding of insurance referral processes
• Provide word-processing and secretarial support
• Ability to multi-task and execute delegated duties

Requirements

• At least 1 year customer service skills and experience
• Verification of insurance experience preferred
• Computer skills using Microsoft software, scheduling software and email applications

Education

• High School Diploma or GED

Joining IMS Care Center more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do.

You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

• IMS is a tobacco-free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.