Medical Office Assistant Neurology

IMS Care Center LLC; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k match

Paid Time Off

Job summary

IMS Care Center in Phoenix, AZ, is seeking a professional Medical Office Assistant for the Neurology department to handle a high volume of patient calls and to schedule and confirm appointments.

The role may involve logging new referrals and assisting the front office with routine practice needs. Travel to Prescott & Payson with the provider on Tuesdays is required. Strong communication, multi-tasking and confidentiality are essential.

Qualifications

• Must have one of the following: CNA certification, Registered Medical Assistant, Emergency Room or Emergency Medical Technician certification, or minimum of 2–5 years of medical assisting experience.
• Demonstrated ability to interact effectively with peers and physicians.
• Able to work in a fast-paced environment.
• Ability to multi-task.

Responsibilities

• Answer patient telephone calls and direct to the appropriate person.
• Schedule and re-schedule patient appointments.
• Ensure all pertinent patient information is registered.
• May verify eligibility for appointments.
• May coordinate with the MA to obtain medical records.

Skills

Communication skills

Multi-tasking

Professional demeanor

Education

High School Diploma or equivalent

Tools

EMR systems

Scheduling software

Microsoft Word/Excel

Job description

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Medical Office Assistant in our Neurology department. The Medical Office Assistant is responsible for answering a high volume of incoming calls and the scheduling and confirming of appointments. This position may also be responsible for logging new patient’s incoming referrals, and assisting the front office with work related to the support needs of the medical practice.

This position requires travel to Prescott & Payson with the provider on Tuesdays

Responsibilities

• Responsible for answering patient telephone calls and directing them to the appropriate person
• Responsible for the scheduling and re-scheduling of patient appointments
• Ensure all pertinent information from the patient is registered
• Send a letter to the patient and referring provider when unable to contact patient
• May verify eligibility for all appointments
• May sort referrals accordingly to each referral coordinator
• May coordinate with MA to ensure they have received records
• Verify and update patient demographics
• Perform other duties as assigned

Requirements

• Must have one of the following: Certified Nursing Assistant (CNA) Certification, Registered Medical Assistant, Emergency Room or Emergency Medical Technician certification, or minimum of 2-5 years of medical assisting experience
• Demonstrated ability to interact effectively with peers and physicians
• Able to work in a fast-paced environment
• Ability to multi-task
• Keeps a professional manner when answering the phone at all times
• Maintains customer confidence and protects operations by keeping information confidential
• Contributes to team effort by accomplishing related results as needed
• The ability to work in a constant state of alertness
• Medical experience and EHR knowledge preferred

Education

• High School Diploma or equivalent
• Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software
• Front Office experience in a clinical setting preferred

Compensation

• Medical, Dental, and Vision benefits
• 401k match available
• Paid Time Off

*IMS is a tobacco-free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Behaviors

• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Leader: Inspires teammates to follow them
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Education

High School or better.

Experience

Travel to Payson and Prescott with the provider on Tuesdays

Must have one of the following: Certified Nursing Assistant (CNA) Certification, Registered Medical Assistant, Emergency Room or Emergency Medical Technician certification, or minimum of 2-5 years of medical assisting experience

Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software

Front Office experience in a clinical setting preferred.

Medical experience and EHR knowledge preferred.

Good computer skills and being familiar with Microsoft (Word and Excel)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.