Front Office Representative - MGSA - FT (40)

DeKalb Health; Safford (AZ); On-site; USD 23,000 - 33,000; Full time

Job summary

DeKalb Health in Safford, AZ is seeking a Front Office Representative to support the patient care team. You will answer phones, greet patients, identify demographics, and perform accurate data entry and scheduling tasks.

The role emphasizes scheduling, message handling, copay collections, and obtaining insurance authorizations while maintaining professional communication and a welcoming environment for patients.

Qualifications

• Must be at least 18 years old.
• Proof of highest level of education completed but not less than high school education or equivalent.
• Demonstrate ability in keyboard proficiency with acceptable speed and accuracy, use of Microsoft Office applications, microcomputer and office equipment with acceptable speed and accuracy.
• Current Arizona fingerprint clearance card if required for practice.
• Able to coordinate and appropriately schedule the provider’s schedules (triage).

Responsibilities

• Answer phone calls and greet patients entering the facility.
• Identify patient demographics and process data entry.
• Schedule appointments and document telephone messages, forward requests to the patient care team.
• Collect co-payments and obtain insurance authorizations.
• Assist with referrals, release of information, and setup of records for new patients.

Skills

Communication

Interpersonal skills

Multitasking

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

10-key calculator

Job description

• Location 1600 S 20TH AVE,Safford, AZ, 85546,United States
• Base Pay $17.00 - $24.00 / Hour
• Job Category Non-Clinical
• Employee Type Full-Time
• Required Degree High school

Description

Position Summary

Under the general supervision of the Practice Manager, The Front Office Representative will answer phone calls and greet patients entering the facility. The Front Office Representative will correctly identify patient demographics and process data entry along with being able to schedule appointments, document telephone messages, and forward requests to the patient care team. Additional duties include collecting co-payments, obtaining insurance authorizations, assisting with referrals, obtaining release of information, setting up records for new patients and additional administrative support functions.

Requirements

• Must be at least 18 years of age.
• Proof of highest level of education completed but not less than high school education or equivalent as recognized by an approved government accreditation association.
• Demonstrate ability in keyboard proficiency with acceptable speed and accuracy, use of Microsoft Office applications, microcomputer and office equipment with acceptable speed and accuracy.
• Office applications, microcomputer and office equipment with acceptable speed and accuracy.
• Current Arizona Department of Public Safety fingerprint clearance card, if required for the practice (new hires must also complete the application process for this card before being released to their department, if applicable to practice).
• Able to coordinate and appropriately schedule the provider’s schedules (triage).
• Experience with confirming eligibility with insurance companies required.
• Ability to operate microcomputer, 10- key calculator and other office equipment.
• Ability to effectively communicate in oral and written form required.
• Work requires exceptional interpersonal skills to interview and obtain information from patients and interact with other MRGMC personnel and outside personnel.
• Must have a well-groomed, professional appearance.
• Must have the mental and physical ability to perform, with or without reasonable accommodation, the essential functions of the job.
• Ability to lift, carry, pull, & push 50 pounds.
• Language proficiency in English, with excellent written and verbal fluency.

Preferred Qualifications

• 0-2 years customer service or healthcare experience
• CPR Certification from the American Heart Association (Healthcare Provider) or other approved educational programs
• Previous Meditech experience or other related electronic records systems