Front Office Representative - CMC - FT (40)

DeKalb Health; Safford (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

DeKalb Health is seeking a Front Office Representative to support patient intake, appointment scheduling, and data entry. You will greet patients, collect co-pays, and coordinate with the care team to ensure smooth operations.

The role requires strong communication skills, proficiency in MS Office, and the ability to lift up to 50 pounds as needed, with a professional appearance and patient-first attitude.

Qualifications

• Must be at least 18 years old.
• Proof of high school education or equivalent.
• Keyboard proficiency with speed and accuracy; MS Office.
• Arizona fingerprint clearance card if required.
• Able to coordinate and schedule provider calendars (triage).
• Experience confirming insurance eligibility.
• Operate microcomputer and 10-key calculator.
• Effective oral and written communication.
• Strong interpersonal skills with staff and patients.
• Professional appearance and ability to perform essential functions.
• Ability to lift up to 50 pounds.
• English language proficiency with fluency.

Responsibilities

• Answer phone calls and greet patients entering the facility.
• Identify patient demographics and perform data entry.
• Schedule appointments and document telephone messages.
• Forward requests to the patient care team.
• Collect co-payments and obtain authorizations.
• Assist with referrals and release of information.
• Set up records for new patients and provide admin support.

Education

High school diploma or equivalent

Tools

MS Office

Job description

• Location 1600 S 20TH AVE,Safford, AZ, 85546,United States
• Base Pay $17.00 - $24.00 / Hour
• Job Category Non-Clinical
• Employee Type Full-Time
• Manage Others No

Description

Under the general supervision of the Practice Manager, The Front Office Representative will answer phone calls and greet patients entering the facility. The Front Office Representative will correctly identify patient demographics and process data entry along with being able to schedule appointments, document telephone messages, and forward requests to the patient care team. Additional duties include collecting co-payments, obtaining insurance authorizations, assisting with referrals, obtaining release of information, setting up records for new patients and additional administrative support functions.

Requirements

Required Qualifications

• Must be at least 18 years of age.
• Proof of highest level of education completed but not less than high school education or equivalent as recognized by an approved government accreditation association.
• Demonstrate ability in keyboard proficiency with acceptable speed and accuracy, use of Microsoft Office applications, microcomputer and office equipment with acceptable speed and accuracy.
• Office applications, microcomputer and office equipment with acceptable speed and accuracy.
• Current Arizona Department of Public Safety fingerprint clearance card, if required for the practice (new hires must also complete the application process for this card before being released to their department, if applicable to practice).
• Able to coordinate and appropriately schedule the provider's schedules (triage).
• Experience with confirming eligibility with insurance companies required.
• Ability to operate microcomputer, 10- key calculator and other office equipment.
• Ability to effectively communicate in oral and written form required.
• Work requires exceptional interpersonal skills to interview and obtain information from patients and interact with other MRGMC personnel and outside personnel.
• Must have a well-groomed, professional appearance.
• Must have the mental and physical ability to perform, with or without reasonable accommodation, the essential functions of the job.
• Ability to lift, carry, pull, & push 50 pounds.
• Language proficiency in English, with excellent written and verbal fluency.

Preferred Qualifications

• 0-2 years customer service or healthcare experience
• CPR Certification from the American Heart Association (Healthcare Provider) or other approved educational programs
• Previous Meditech experience or other related electronic records systems