Patient Services Rep

Riverview Health; Carmel (IN); On-site; USD 35,000 - 52,000; Full time

Job summary

Riverview Health in Indiana is seeking a friendly front desk administrator to greet patients, respond to calls, check patients in and out, and support both front and back office operations. You will maintain accurate financial and patient records, schedule referrals, handle payments and deposits, and assist with scheduling and documentation while ensuring compliance with hospital policies.

The role emphasizes teamwork, courteous patient interaction, data accuracy, and adherence to regulatory

Qualifications

• Minimum: High School Diploma or Equivalent.
• Preferred: Specialized training in office administration skills such as computers, software, and data entry.

Responsibilities

• Check patients in and out of the medical office in a friendly and accurate manner.
• Assist with patient scheduling, make appointments and referrals for testing or other specialists.
• Register and update demographics and insurance information; maintain the electronic medical record.
• Collect co-payments and post outstanding balances; balance and reconcile cash drawer.
• Process interoffice mail and organize documentation; assist other departments as needed.
• Use computer for scheduling, registration, and record keeping; maintain office supplies.
• Ensure compliance with hospital and department policies and procedures.
• Notify management of workload changes and follow up on issues with staff.
• Maintain a positive attitude toward patients and co-workers; contribute to team building.

Skills

Customer Service

Front Desk

Education

High School Diploma or Equivalent

Office administrative training

Job description

Job Summary

Meet and greet patients, respond to phone calls, and check patients in and out of the physician office. Maintain accurate financial records, patient records and schedule referral appointments. Flexible to work both front and back office.

Meet and greet patients, respond to phone calls, and check patients in and out of the physician office. Maintain accurate financial records, patient records and schedule referral appointments. Flexible to work both front and back office.

Job Responsibilities

• Responsible to complete requirements in checking patients in and out of the medical office. Assist with patient scheduling, make appointments and referrals for testing and or other specialists, ensuring medical orders are met. Greet patients in a friendly and courteous manner. Present as trustworthy and cooperative.
• Document patient phone messages accurately. Obtain necessary registration documents. Register and update demographic and insurance info. Update the patient's electronic medical record and maintain records as required to meet compliances. Communicate necessary information.
• Maintain patient files or records timely. Secure patient medical records and scan them into charts. Assume info management responsibilities for patients' electronic medical record.
• Collect co-payments and post outstanding balances. Receive payments and prepare bank deposits. Balance and batch electronic credit card transactions. Verify deposit totals with supervisor. Prepare financial documents. Maintain and reconcile cash drawer.
• Process interoffice mail and faxed documentation. Distribute and organize appropriately. Enter drug samples when asked. Maintain educational supplies. Assist other departments when needed. Attend staff meetings.
• Use computer for scheduling, registration, and other record keeping. Requires continual use of phone, fax, copier, and scanner daily. Maintain office supplies and/or communicate needs.
• Ensure to meet compliance with all applicable hospital and department policies, procedures, and protocols.
• Notifies management of changes in workload to maximize productivity. Resolves and follow ups on challenging occurrences or situations.
• Maintain a positive attitude toward patients, physicians, co-workers, management and other hospital staff Contribute to team building and maintain a team-oriented
• Other duties as assigned.

Education Requirements

• Minimum: High School Diploma or Equivalent
• Preferred: Specialized Training in office administrative skills such as computers, software, and data entry.

Experience Requirements

• Minimum: Previous Customer Service experience
• Preferred: 1 or more years of office administrative experience and customer service

License/Certification Requirements

• Minimum: None

Education

Preferred

• High School or better in Other
• GED or better in Other

Equal Opportunity Employer

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