Front Office Representative I - FT

Catalyst Physician Group; Euless (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Catalyst Physician Group in North Euless, TX is seeking a Front Office Representative I to welcome patients and manage check-ins. You will use the EHR to register patients, collect demographics, and handle co-pays with accuracy.

You will answer phones, schedule visits, and coordinate rescheduling while maintaining a tidy, compliant reception area and delivering excellent customer service daily.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of related experience in a customer-facing or administrative role preferred.
• Excellent communication and organizational skills.
• Basic computer proficiency.

Responsibilities

• Greet patients warmly and professionally and consistently create a positive patient experience.
• Check patients in and out using the electronic health record (EHR) system.
• Answer phones and direct messages appropriately.
• Schedule appointments and coordinate rescheduling as needed.
• Collect and verify insurance information, demographics, and co-pays.
• Maintain front desk cleanliness and organization.
• Provide general administrative support to the office team and uphold HIPAA regulations.

Skills

Customer service

Communication

Organizational skills

Basic computer skills

Education

High school diploma or equivalent

Tools

EHR system

Phreesia registration

Job description

# Front Office Representative I - FTNorth Euless - Euless , TX 76040## DescriptionThe **Front Office Representative I** is responsible for greeting patients, managing check-ins and check-outs, answering phones, and providing excellent customer service. This is an entry-level role designed for individuals beginning their career in healthcare administration.**ROLE AND RESPONSIBILITIES:*** Greet patients warmly and professionally and consistently creates a positive patient experience* Phreesia registration* Accurately check patients in and out using the electronic health record (EHR) system* Collect and verify insurance information and patient demographics* Collect co-pays and balances at the time of service* Answer incoming calls and direct messages appropriately* Schedule appointments and follow-up visits according to protocol* Coordinate rescheduling, cancellations, and no-show follow-ups* Verify insurance eligibility and benefits in advance* Maintain cleanliness and organization of the front office* Provide general administrative support to the office team* Adhere to patient privacy and HIPAA regulations## Qualifications**MINIMUM QUALIFICATIONS AND REQUIREMENTS:*** High school diploma or equivalent* Minimum 1 year of related experience in a customer-facing or administrative role preferred* Excellent communication and organizational skills* Basic computer proficiency