Front Office Representative I - FT

CATALYST PHYSICIAN GROUP - NTX PLLC; Euless (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

CATALYST PHYSICIAN GROUP - NTX PLLC is seeking a Front Office Representative I to warmly greet patients, manage check-ins and check-outs, answer phones, and deliver exceptional customer service in a busy clinic environment. This entry-level role introduces you to healthcare administration and patient flow.

Responsibilities include Phreesia registration, accurate EHR check-in/out, collecting co-pays, verifying insurance, scheduling follow-ups, maintaining a clean front desk, and supporting the

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of related customer-facing or administrative experience.
• Excellent communication and organizational skills.
• Basic computer proficiency.

Responsibilities

• Greet patients warmly and professionally to create a positive experience.
• Check patients in and out using the EHR system.
• Accurately collect co-pays and patient balances at service.
• Answer phones and route messages appropriately.
• Schedule and coordinate appointments and follow-ups.
• Verify insurance eligibility and benefits in advance.
• Maintain front office cleanliness and organization.
• Provide general administrative support to the office team.
• Adhere to HIPAA and patient privacy regulations.

Skills

Customer service

Communication skills

Organizational skills

Computer literacy

Education

High school diploma or equivalent

Tools

EHR system

Phreesia

Job description

The Front Office Representative I is responsible for greeting patients, managing check-ins and check-outs, answering phones, and providing excellent customer service. This is an entry-level role designed for individuals beginning their career in healthcare administration.ROLE AND RESPONSIBILITIES:Greet patients warmly and professionally and consistently creates a positive patient experiencePhreesia registrationAccurately check patients in and out using the electronic health record (EHR) systemCollect and verify insurance information and patient demographicsCollect co-pays and balances at the time of serviceAnswer incoming calls and direct messages appropriatelySchedule appointments and follow-up visits according to protocolCoordinate rescheduling, cancellations, and no-show follow-upsVerify insurance eligibility and benefits in advanceMaintain cleanliness and organization of the front officeProvide general administrative support to the office teamAdhere to patient privacy and HIPAA regulationsMINIMUM QUALIFICATIONS AND REQUIREMENTS:High school diploma or equivalentMinimum 1 year of related experience in a customer-facing or administrative role preferredExcellent communication and organizational skillsBasic computer proficiency