Front Office Representative I (Bilingual in Spanish)

PIH Health; Downey (CA); On-site; USD 32,000 - 41,000; Full time

Job summary

PIH Health Downey Hospital is seeking a Front Office Representative I to support daily operations and patient satisfaction in a fast-paced medical office. The role requires strong telephone skills, data entry, and bilingual Spanish communication to assist patients and families.

You will work under supervision with the Office Manager, use EHR and practice management systems, and maintain calm composure during busy periods while delivering accurate charge entry and appointment scheduling.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year front office experience in a medical setting.
• Knowledge of ICD-10-CM and CPT coding.
• Computer data entry skills and proficiency with EHR/PM systems.
• Maintain composure in fast-paced situations and communicate clearly.
• Bilingual in Spanish is required.

Responsibilities

• Perform front office duties in a medical office to ensure efficiency and patient satisfaction.
• Coordinate telephone management and appointment scheduling with a courteous approach.
• Enter charges accurately and utilize practice management and EHR systems.
• Troubleshoot issues and maintain positive relationships with patients and staff.

Skills

Typing 40 wpm

Practice management systems

Telephone management

ICD-10/CPT coding

Organizational skills

Problem solving

Bilingual in Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office

EHR systems

Job description

The Front Office Representative I works under general supervision to perform various front office duties in the medical office setting to ensure efficient operations and patient satisfaction; works closely with Office Manager to trouble-shoot and resolve problems and maintains positive relationships with patients, family members, visitors, and fellow employees.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Knowledge of computer keyboard and 10 key touch, ability to type at least 40 words per minute.
• Knowledge of computer practice management systems and other computerized systems (Microsoft Office programs, electronic health record systems).
• Demonstrates good telephone management skills.
• Knowledge of ICD-10 CM and CPT coding systems.
• Good organizational skills.
• Ability to identify and solve problems.
• Demonstrates good communication skills, bilingual in Spanish required.

Required Experience

• Formal training will be indicated by a high school diploma or equivalent
• Minimum 1 year experience performing front office duties in the medical office setting to include telephone management and charge entry experience
• Knowledge of ICD-10 CM and CPT coding systems
• Computer data entry skills
• Ability to maintain composure when confronted with fast-paced situations.

Address
11480 Brookshire Ave
Salary
23.00-29.90
Shift
Days
Zip Code
90241