Patient Registration Representative I

PIH Health; South Gate (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

PIH Health seeks a patient access specialist to manage registration and pre-registration for outpatient and inpatient accounts.

The role involves calculating patient liability (copays, coinsurance, deductibles) and ensuring the needs of patients, physicians, and the hospital are met. HIPAA compliance and strong communication are essential.

Qualifications

• High School Diploma or GED required.
• 1 year experience in a high-volume healthcare facility or medical office setting with strong computer and customer service experience preferred.
• 1 year or more medical office/hospital/medical billing work experience preferred.
• EPIC EHR experience preferred.
• Spanish a must.

Responsibilities

• Register and pre-register outpatient and inpatient accounts.
• Calculate and secure patient liability, including copayments, coinsurance and deductibles.
• Ensure patient, physician and hospital needs are met.
• Travel to off-site locations (Outpatient only)

Skills

Communication skills

Attention to detail

Learn quickly

Computer skills

Typing 45 WPM

Analytical skills

Customer service

Travel to off-site locations

HIPAA compliance

Medical terminology knowledge

Insurance knowledge

Spanish required

Education

High School Diploma or GED

Tools

EPIC EHR

Job description

Enables patients to secure access to care at PIH Health facilities by performing all tasks related to registration and pre-registration of outpatient and inpatient accounts. Calculates and secures patient liability, including copayments, coinsurance and deductibles in an efficient, accurate and hospitable manner to ensure that the patient, physician and hospital’s needs are met.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Must have excellent written and verbal communication skills to communicate effectively with staff, patients, guarantors, insurance companies, and physicians.
• Demonstrated attention to detail; Good English speaking, spelling, reading and Mathematical skills required.
• Demonstrate ability to learn quickly, and follow directions as outlined in policies or given by Supervisor.
• Strong Computer skills and Knowledge in Word, Excel and ability to maneuver through multiple screens in a timely manner.
• 1+ year of medical office /hospital/medical billing work experience preferred.
• Medical terminology knowledge strongly preferred.
• Insurance knowledge required.
• Ability to multi-task in a fast and high-pressured environment
• Stringent adherence to all HIPAA laws
• Strong typing skills 45 and up wpm is required.
• Strong analytical skills, problem solving. The ability to act and decide accordingly.
• Excellent Customer service and phone skills with a background in the medical industry
• Ability to travel to off-site locations (Outpatient only)

Required Experience

• High School Diploma or GED required
• 1 year experience in a high-volume healthcare facility or medical office setting with strong computer and customer service experience preferred
• 1 year or more medical office/hospital/medical billing work experience preferred
• EPIC EHR experience preferred
• Spanish a must

Qualifications

• Must have excellent written and verbal communication skills to communicate effectively with staff, patients, guarantors, insurance companies, and physicians.
• Demonstrated attention to detail; Good English speaking, spelling, reading and Mathematical skills required.
• Demonstrate ability to learn quickly, and follow directions as outlined in policies or given by Supervisor.
• Strong Computer skills and Knowledge in Word, Excel and ability to maneuver through multiple screens in a timely manner.
• 1+ year of medical office /hospital/medical billing work experience preferred.
• Medical terminology knowledge strongly preferred.
• Insurance knowledge required.
• Ability to multi-task in a fast and high-pressured environment
• Stringent adherence to all HIPAA laws
• Strong typing skills 45 and up wpm is required.
• Strong analytical skills, problem solving. The ability to act and decide accordingly.Excellent Customer service and phone skills with a background in the medical industry
• Ability to travel to off-site locations (Outpatient only)