Front Desk Receptionist - Primary Care

Great Lakes Bay Health Centers; Bay City (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Great Lakes Bay Health Centers in Bay City, Michigan seeks a Front Desk Representative to greet patients, collect demographic and insurance information, schedule and coordinate visits, and manage payments with accuracy. You will verify coverage, assist with PCP changes, document in the EMR, and support billing processes while ensuring exceptional patient service.

The role requires strong communication, multitasking, and computer skills, with a minimum of a high school diploma and 1 year in a

Qualifications

• High school diploma or equivalent required.
• 1 year of experience in a medical office or clinic setting preferred.
• Typing, filing, computer, telephone etiquette and answering skills required.
• Critical thinking skills essential; able to multitask in a dynamic environment.

Responsibilities

• Greet patients and verify demographics and insurance details.
• Schedule appointments, manage cancellations and reschedules; process co-pays.
• Verify insurance coverage and assist with PCP assignments; document in EMR.
• Coordinate referrals and follow-up visits; communicate with providers and staff.
• Collect fees due at visit; set up payment plans and ensure accurate deposits.
• Provide excellent customer service; answer calls promptly and route appropriately.

Skills

Typing

Filing

Computer

Telephone etiquette

Multitasking

Customer service

Attention to detail

Problem solving

Education

High school diploma or equivalent

Tools

EMR/EHR software

Job description

Essential Job Duties

• Patient Check-In/Check-out (10%):
  • Greet patients warmly as they arrive, ensuring a positive experience.
  • Collect and verify patient information, including demographics and insurance details.
  • Schedule appointments, manage cancellations, and reschedules as necessary.
  • Process patient co-payments and payments for services rendered.
  • Direct patients to appropriate areas within the facility.
• Insurance Verification and Billing (15%):
  • Verifies insurance coverage, identifies copay information and PCP assignment. Facilitates PCP reassignment by following PCP change process as necessary. Documents insurance information in EMR.
  • Communicates sliding fee process to all patients as needed. Conducts income determinations and assigns payment category and updates patient information in EMR.
• Documentation (15%):
  • Utilizes electronic patient management and medical record system efficiently and accurately, maintaining patient demographic and financial accounts by obtaining, recording and updating personal and financial information at each visit.
  • Responsible for scanning paper forms into the EHR in a timely manner. Assures prompt communication and follow up with clinical inbox tasks.
• Scheduling and Coordination:
  • Coordinate appointments, referrals, and follow-up visits for patients.
  • Communicate effectively with healthcare providers and support staff to optimize scheduling and patient flow.
  • Arrange interpreter services or other accommodations for patients as needed
• Collections (10%):
  • Collects fees which are the patient responsibility at the time of visit and issues a receipt.
  • Sets up payment plans as necessary.
  • Responsible for safeguarding monies collected. Accurately completes deposits and paperwork daily. Maintains accurate cash drawer balance. Submits required documentation to Finance.
  • Accurately and completely enters data in computer in accordance with GLBHC billing policy. Follows Front Desk Manual for procedures.
  • Accurately and completely enters data in computer in accordance with GLBHC billing policy. Follows Front Desk Manual for procedures. Scans appropriate documents into the electronic health record.
• Employs excellent customer service skills during all interactions with patients and visitors. Professionally and appropriately answers telephones or routed calls promptly. Screens calls to determine where they are to be directed or how they need to be handled. (10%)
• Assist with orientation of medical assistants, students and other personnel as assigned. (5%)

Marginal Job Duties

• Fills in for other staff as needed and qualified.
• May assist with errands as assigned.
• Assists the Center Management as necessary.
• Performs other duties as assigned.

JOB SPECIFICATIONS

• Education: High school diploma or equivalent required. One (1) year previous experience in medical office or clinic setting
• Licensure: N/A
• Experience: One (1) year previous experience in medical office or clinic setting. Basic medical terminology and medical insurance processing experience.
• Skills: Typing, filing, computer, telephone etiquette and answering skills. Critical thinking skills essential. Ability to respond appropriately and consistently to managerial directives. Able to multitask, and work within a dynamic work environment maintaining the flexibility necessary to meet the changing needs of patients and office workflow.
• Interpersonal Skills: Able to communicate effectively with, and relate to, a diverse population in a professional and courteous manner. Flexible and able to function in a team setting. Ability to respond appropriately to all patients.
• Physical Effort: Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. frequently.
• Hours of Work: Full-time or part time, flexible and varied. Telecommuting is not available for this position.
• Travel: Generally, not a requirement of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.