Front Office Representative

squirrelhillhealthcenter; Brentwood (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Flexible Spending Account

403B retirement

PTO

8 Paid Holidays

Job summary

Squirrel Hill Health Center in Brentwood, PA, is hiring a full-time Front Office Representative to support both the Brentwood and Squirrel Hill offices as needed. You will greet patients, answer calls, schedule appointments, and document information in the electronic health records system, while verifying insurance details to ensure properly documented claims.

The role emphasizes accuracy, teamwork, and effective communication with patients and clinicians.

Qualifications

• High School diploma or equivalent.
• Minimum of 3 years in an outpatient medical setting preferred.
• Knowledge of and experience in medical insurance.
• Excellent communication, computer, and organizational skills.
• Proven ability to multi-task.
• Collaborative team player.
• Ability to speak Spanish or Nepali strongly preferred.
• Available to work in other SHHC sites as needed.
• Available to work a rotating shift including evenings (Tuesday and Thursday).

Responsibilities

• Greet patients and assist with check-in/check-out.
• Answer telephones and schedule appointments with providers.
• Document information in the electronic health records system.
• Verify and update insurance information and ensure claims have documentation before coding and submission.
• Facilitate communication among patients, nurses, clinicians, and staff.

Skills

Communication

Computer skills

Organizational skills

Multi-tasking

Team player

Spanish or Nepali language

Medical insurance knowledge

Evening shift availability

Education

High School diploma or equivalent

Tools

Electronic Health Records (EHR) system

Job description

Squirrel Hill Health Center (SHHC), a dynamic and growingFederally Qualified Health Center, is hiring a full time Front Office Representative to work in out Brentwood office. Must be available and willing to work in bothSquirrel Hill and Brentwood offices as needed.

The Front Office Representative is an integral part of the team that provides outstanding patient support services, including greeting patients, answeringthetelephone,scheduling appointments with providers, documenting information in theelectronic health recordsystem,andperforming relatedgeneral office duties.

The Front Office Representative plays a critical role in verifying and updating accounts with new insurance information and ensuring all claims have the appropriate documentation before being coded and submitted. The Front Office Representative exhibits accuracy and attention to detail in processing insurance information.

The Front Office Representative alsochannelscommunications amongpatients, nurses, clinicians, and otherstaff members.

Qualifications:

• All CDC recommended vaccines
• High School diploma or equivalent
• Minimum of 3 years in an outpatient medical setting preferred
• Knowledge of and experience in medical insurance
• Excellent communication, computer, and organizational skills
• Proven ability to multi-task
• Collaborative team player
• Ability to speak Spanish or Nepali strongly preferred
• Available to work in other SHHC sites as needed
• Available to work a rotating shift including evenings (Tuesday and Thursday)

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Life Insurance
• Flexible Spending Account
• 403B retirement
• PTO
• 8 Paid Holidays

SHHC is an Equal Opportunity Employer.