Front Office Registration Specialist | Onsite & Flexible Schedule

Sagent Behavioral Health; Moorhead (MN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Long-term disability

Short-term disability

Life insurance

PTO

Paid holidays

Job summary

Sagent Behavioral Health in Moorhead, MN is seeking a Front Office Registration specialist to be the first point of contact for new patients and referents. This onsite role involves collecting demographics, validating insurance, scheduling intakes, and guiding patients through the intake process with professionalism and empathy.

You will join a large behavioral health organization with a supportive culture, full-time schedule Monday–Thursday 9:30am–6:00pm and Fridays 8:30am–5pm, a non-exempt

Qualifications

• Highschool diploma or equivalent.
• Experience working in health care facilities and an interest in behavioral health is strongly preferred.
• Ability to prioritize responsibilities in a fast-paced environment.
• Strong attention to detail.

Responsibilities

• Ensures a positive first impression for patients and referents by guiding them through the intake process with professionalism and empathy.
• Act as the point of contact for all intra-office referrals and inquiries by providing education on all services, intake procedures, and scheduling appointments.
• Register new patients by collecting and verifying demographic and insurance information.
• Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate.
• Process internal and external referrals and communicate scheduling outcomes.
• Collaborate with clinical staff regarding patient care issues and scheduling.
• Maintain awareness in trends, patterns, and needs for new services.
• Handle patient concerns and crises with empathy and patience and collaborate with site leadership to resolve as needed.

Skills

Healthcare experience

Detail oriented

Prioritization in fast-paced setting

Education

High school diploma

Job description

Sagent Behavioral Health in Moorhead, MN is seeking a Front Office Registration specialist to be the first point of contact for new patients and referents. This onsite role involves collecting demographics, validating insurance, scheduling intakes, and guiding patients through the intake process with professionalism and empathy.

You will join a large behavioral health organization with a supportive culture, full-time schedule Monday–Thursday 9:30am–6:00pm and Fridays 8:30am–5pm, a non-exempt