Front Office Registration

Sagent Behavioral Health; Maple Grove (MN); In loco; USD 23.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision

401k

Paid Holidays

Long Term Disability

Short Term Disability

Life Insurance

Descrizione del lavoro

Sagent Behavioral Health in Maple Grove, MN is seeking a Front Office Registration staff member to serve as the first contact for patients and referents. You will collect demographics, verify insurance, schedule intakes, and relay service information with professionalism and empathy.

This onsite, full-time role supports a welcoming patient experience and collaboration with clinical staff to ensure timely access to behavioral health care.

Competenze

• Experience working in health care facilities or behavioral health preferred.
• Ability to prioritize responsibilities in a fast-paced environment.
• Strong attention to detail and accuracy in data collection.

Mansioni

• Ensures a positive first impression for patients and referents during intake.
• Act as the point of contact for referrals, education on services and scheduling.
• Register new patients by collecting and verifying demographic and insurance information.
• Answer calls and respond to inquiries with accurate information or triage as needed.
• Process referrals and communicate scheduling outcomes.
• Collaborate with clinical staff on patient care and scheduling.
• Monitor trends and needs for new services and improvements.
• Handle patient concerns with empathy and escalate to leadership when needed.

Conoscenze

Healthcare experience

Prioritization

Attention to detail

Interest in behavioral health

Formazione

High school diploma or equivalent

Descrizione del lavoro

Brief Description

Position Title: Front Office Registration

Working Model: Onsite

Employee Type: 1.0 FTE

Schedule: Monday through Friday, 9:0 AM – 5:30 PM

At Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest—with 2,000+ team members across 80+ locations in five states we offer the stability and resources to help you thrive. Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point. Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values—Humility, Optimism, People-Centered, and Ethical Practice we provide manageable caseloads, flexible schedules, and compensation options that work for you—from salary to production-based models.

As a Front Office Registration staff at Sagent Behavioral Health, you will play an important role in connecting patients with mental health services, helping them find a provider that aligns with their needs and preferences. This position acts as the first point of contact for new patients and referents by providing information on services, scheduling intakes, and processing referrals.

Full Time Benefits

• Medical, Dental, Vision
• 401k, Long Term Disability, Short Term Disability and Life Insurance
• PTO and Paid Holidays

Responsibilities

• Ensures a positive first impression for patients and referents by guiding them through the intake process with professionalism and empathy.
• Act as the point of contact for all intra-office referrals and inquiries by providing education on all services, intake procedures, and scheduling appointments.
• Register new patients by collecting and verifying demographic and insurance information.
• Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate.
• Process internal and external referrals and communicate scheduling outcomes.
• Collaborate with clinical staff regarding patient care issues and scheduling.
• Maintain awareness in trends, patterns, and needs for new services.
• Handle patient concerns and crises with empathy and patience and collaborate with site leadership to resolve as needed.

Requirements

• Highschool diploma or equivalent.
• Experience working in health care facilities and an interest in behavioral health is strongly preferred.
• Ability to prioritize responsibilities in a fast-paced environment.
• Strong attention to detail.

Compensation

This is a non-exempt position. Total earnings for this position will range from $16.50 - $18.00 hourly.

• Actual compensation may be determined by various factors such as education, experience, skillset, internal equity, schedule and/or location.
• Employees in these positions are W2.

Sagent Behavioral Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.