Front Office Receptionist

Symetria Recovery; Fort Worth (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Symetria Recovery is seeking a dedicated Office Assistant to join their team in Fort Worth, Texas. The ideal candidate will be responsible for optimal patient experience by managing appointments, maintaining records, and supporting administrative functions in a busy outpatient rehab setting. This role offers various benefits, including healthcare packages, CEU reimbursement, and paid sick leave.

Benefits

Healthcare for you and your families

CEU reimbursement and paid time for licensure

Licensure Fee Reimbursement

Paid Vacation and Sick Time

Closed major holidays

Qualifications

• Preferred medical office experience and knowledge of insurance benefits.
• Ability to work assigned hours; specific shift from 6am-2pm Monday to Friday.

Responsibilities

• Greet patients and visitors and handle scheduling appointments.
• Maintain patient accounts and ensure confidentiality of information.
• Assist with administrative tasks related to patient care and office management.

Skills

Verbal communication skills

Knowledge of Microsoft Office

General knowledge of computer systems

Education

Medical office experience

Job description

Who We Are:

Symetria Recovery is the #1 outpatient rehab in Illinois and Texas. It started with three simple, yet game-changing core beliefs: Addiction is a disease; co-occurring mental health conditions should be addressed, and patients deserve respect, not judgement. Symetria Recovery provides comprehensive substance abuse treatment with a focus on Medication-Assisted Treatment (MAT) in a welcoming outpatient setting. Unlimited clinical services are available to our patients under our bundled-service delivery model. Key services delivered through our Opioid Treatment Program (OTP) licensure include MAT, medically monitored psychiatric care, individual therapy, group therapy (IOP), 6-day-per-week nursing care, and ongoing aftercare. Most of our patients being provided medication receive Buprenorphine products, but they can also receive Methadone, injectables (Vivitrol, Sublocade), and any other FDA-approved medication for addiction.

What You Will Do:

• Welcomes patients and visitors by greeting them in person or on the telephone and answering and referring inquires.
• Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery as compared to schedule and reminding provider of service delays.
• Comforts patients by anticipating their anxieties, answering patient’s questions, and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information on every patient, every visit.
• Obtains revenue by recording and updating financial information, recording, and collecting patient charges, controlling credit extended to patients, filing, collecting and expediting third party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level. Anticipates needed supplies, places, and expedites orders for supplies and verifies receipt of supplies and scheduled service.
• Completes various census reports and assists with urine screens.
• Helps patients in distress by following office policies.
• Protects patient’s rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures and reporting needed changes.
• Any and all duties as assigned.

Who You Are:

• Strong verbal communication skills.
• Good knowledge of Microsoft Office.
• General knowledge of computer systems.
• Medical office experience preferred
• Knowledge of insurance benefits, HIPAA/CFR42 knowledge, scheduling, etc.
• Must be able to work assigned hours; 6am-2pm Monday thru Friday, occasional Saturdays from 7am-9am.

Benefits Available to You:

• Healthcare for you and your families: medical, dental, vision, 401k with company match, life insurance
• CEU reimbursement and paid time to complete required CEUs for your licensure requirements
• Licensure Fee Reimbursement
• Paid Vacation and Sick Time
• Closed major holidays

Compensation for this position is based on market analysis and will be determined by additional factors such as location/state, skills, years of experience, relevant credentials, and education. The posted compensation range for this role is $15.50-$20.50 per hour. We are committed to offering a competitive compensation and benefits package that reflects all the factors previously outlined in conjunction with current market trends.

Come join a team that believes in and has a passion for providing personalized care to each individual that is a part of Symetria Recovery!