Audiology Front Office Pro: Patient Experience & Admin

CQ Partners; Decatur (GA); On-site; USD 40,000 - 52,000; Full time

Job summary

Atlanta Hearing Associates in Decatur, GA is seeking a Front Office Professional to join our patient-first audiology team. This role focuses on sales-oriented customer service and administrative duties, supporting clinicians and enhancing the overall patient experience.

Candidates should be people-oriented, organized, and capable of multi-tasking, with strong communication and computer skills. A HS diploma is required; business/associate degree preferred.

Qualifications

• Demonstrated experience building strong and positive relationships with patients or customers.
• Ability to communicate verbally & in writing with utmost clarity.
• Proficiency with MS-Office & other medical practice software.
• High School Diploma.
• Business school or Associate degree preferred.

Responsibilities

• Schedule and confirm patient appointments.
• Maintain patient records & manage patient charts in practice management system.
• Provide extensive customer service utilizing email, phone calls, texts, and in-person interactions.
• Check patients in and out.
• Send physician reports.
• Manage social media postings.
• Make outbound calls to confirm appointments and schedule patients.
• Support providers.
• Assisting medical biller with designated tasks
• Calling insurance companies
• Handling monthly invoices

Skills

People-oriented

Independent

Patient-centric

Organized multi-tasker

Self-starter

Friendly & compassionate

Team player

Education

High School Diploma

Associate degree preferred

Tools

MS-Office

Practice Management Software

Job description

Atlanta Hearing Associates in Decatur, GA is seeking a Front Office Professional to join our patient-first audiology team. This role focuses on sales-oriented customer service and administrative duties, supporting clinicians and enhancing the overall patient experience.

Candidates should be people-oriented, organized, and capable of multi-tasking, with strong communication and computer skills. A HS diploma is required; business/associate degree preferred.