Front Office Pro - Eye Care (Training & Benefits)

EyeCare Partners; Fredericksburg (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits package (medical, vision, and

401k matching

Paid time off & holidays

Competitive base pay + bonus

Education reimbursement

Paid maternity leave

Job summary

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact and set a world class Total Patient Experience. You will support administrative tasks to ensure smooth check-in/out for patients.

Responsibilities include greeting patients, answering inquiries, checking insurance, handling payments, and coordinating with doctors and managers. A high school diploma and basic computer skills are required; industry experience is a plus.

Qualifications

• High school diploma or GED required.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Knowledge of common fees charged for common visits.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures including HIPAA.
• General office duties and cleaning to be assigned by manager.
• Front Office Specialist will work with team members and patients of all ages, races, and genders.

Skills

Professional appearance

Logical thinking

Customer service

Learning technologies

Attention to detail

Positive attitude

Attendance & punctuality

Flexible schedule

Communication accuracy

English communication

Problem solving

Computer operation

Microsoft Office

HIPAA compliance

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact and set a world class Total Patient Experience. You will support administrative tasks to ensure smooth check-in/out for patients.

Responsibilities include greeting patients, answering inquiries, checking insurance, handling payments, and coordinating with doctors and managers. A high school diploma and basic computer skills are required; industry experience is a plus.