Front Office, Prior Authorization Representative – Neurology

Jobtailor; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Mesa, AZ is seeking a Patient Financial Services/Front Desk associate to support patient flow, register patients, verify insurance, and handle payments. The role requires strong communication, multitasking, and proficiency with standard office software.

Responsibilities include scheduling, obtaining authorizations, answering inquiries, and ensuring accurate records while complying with policies. Arizona clearance is required for specified clinical settings serving children.

Qualifications

• High school diploma or GED required.
• 1+ year in patient financial services, finance, or insurance is preferred.
• Strong multitasking and independent work capabilities.
• Excellent written and verbal communication skills.
• Proficiency with common office software required.
• Arizona fingerprint clearance and background checks at hire.

Responsibilities

• Answer phones and support smooth patient flow.
• Schedule patient appointments, visits, and procedures.
• Register patients and insurance information and obtain signatures.
• Verify insurance coverage, benefits, and authorizations.
• Obtain and manage authorizations for imaging, procedures, meds, and services.
• Calculate patient liability and explain financial policies.
• Enter payments, reconcile daily receipts, balance cash drawer, deposits.
• Confirm appointments and prep patients for visits.
• Handle patient concerns by phone, email, and in person.
• Communicate with patients, providers, and payors; respond to records requests.
• Assist with patient flow, take vitals, and help with treatment support.
• Release information per policies and compliance.

Skills

Interpersonal skills

Oral communication

Written communication

Multitasking

Independent work

Customer service

Education

High school diploma or GED

Arizona Fingerprint Clearance Card

Arizona Criminal History Affidavit

Tools

Office software

Word processing

Spreadsheet software

Database software

Job description

• Answer phones and support smooth patient flow
• Schedule patient appointments, office visits, and procedures
• Register patients and insurance information and obtain required signatures
• Verify insurance coverage, benefits, referrals, pre-certifications, and authorizations
• Obtain and manage authorizations for medical imaging, procedures, specialty medications, and other healthcare services
• Calculate and collect patient liability and explain financial policies and payment resources
• Enter payments and charges, reconcile daily payments and charges, balance the cash drawer, and prepare bank deposits
• Confirm appointments and ensure patients are prepared for visits
• Address patient concerns by telephone, email, and in person
• Communicate with patients, families, providers, care teams, management, centralized services, and insurance payors
• Respond to medical-record requests according to policies and applicable laws
• Assist with patient flow, including escorting patients, taking vitals and history, assisting with treatment, distributing mail and fax information, and ordering supplies
• Release information in accordance with organizational and compliance policies

Requirements

• High school diploma/GED or equivalent working knowledge
• One or more years of patient financial services, financial, collecting services, or insurance industry experience processes
• Ability to manage multiple tasks simultaneously with minimal supervision and work independently
• Strong interpersonal, oral, and written communication skills
• Strong knowledge of common office software, word processing, spreadsheet, and database software
• Arizona Fingerprint Clearance Card and signed Arizona Criminal History Affidavit at hire for specified behavioral health clinical settings serving children
• Work experience with the Company's systems and processes preferred
• Previous cash collections experience preferred
• Additional related education and/or experience preferred

Core Competencies

Demonstrates expertise in patient financial services, including insurance verification, appointment scheduling, and cash collections. Proficient in managing patient interactions and ensuring compliance with organizational policies.

Highest-signal resume keywords

• Patient Financial Services Experience
• Insurance Verification
• Cash Collections
• Interpersonal Communication Skills
• Office Software Proficiency

ATS Optimization Keywords

Hard Skills

• Patient Registration
• Insurance Coverage Verification
• Appointment Scheduling
• Payment Processing
• Financial Policy Explanation
• Medical Record Management
• Data Entry
• Cash Drawer Reconciliation
• Authorization Management
• Vital Signs Measurement

Soft Skills

• Interpersonal Skills
• Oral Communication
• Written Communication
• Multitasking
• Independent Work

Certifications & Qualifications

• Arizona Fingerprint Clearance Card
• Arizona Criminal History Affidavit

Industry Keywords

• Patient Flow Management
• Healthcare Services
• Behavioral Health
• Financial Services
• Insurance Industry

Tools & Technologies

• Office Software
• Word Processing Software
• Spreadsheet Software
• Database Software