Front Office & Patient Experience Specialist

EyeCare Partners LLC; Kettering (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

401k with employer matching

PTO and holidays

Competitive base pay

Paid maternity leave

Employee discounts

Job summary

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact for patients, ensuring a smooth check-in and check-out experience and maintaining a professional, welcoming environment.

The role requires strong customer service, basic office software proficiency, and adherence to HIPAA policies while supporting overall Total Patient Experience in a clinical setting.

Qualifications

• Minimum 1 year in a role interacting with customers/patients or equivalent
• Experience in a medical/ophthalmology setting preferred
• Ability to maintain HIPAA compliance and patient confidentiality

Responsibilities

• Greet patients promptly and with a friendly attitude to set a positive tone
• Answer phones and provide courteous service at all times
• Process check-ins/outs and collect payments per procedures
• Verify insurance authorizations and maintain accurate flow sheets
• Manage patient flow and communicate with clinical staff to maximize efficiency
• Perform daily reconciliations and cash handling duties
• Maintain general office duties and adhere to company policies including HIPAA

Skills

Customer service

Communication

Professional demeanor

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact for patients, ensuring a smooth check-in and check-out experience and maintaining a professional, welcoming environment.

The role requires strong customer service, basic office software proficiency, and adherence to HIPAA policies while supporting overall Total Patient Experience in a clinical setting.