Front Office & Patient Experience Coordinator

IRG Physical & Hand Therapy; Anacortes (WA); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Local WA presence

1:1 patient care model

Student loan assistance

Career advancement opportunities

Community involvement

Full benefits package

Job summary

IRG Physical & Hand Therapy seeks a Front Office Coordinator to join our team. You will manage patient scheduling, handle calls, process referrals, collect payments, and obtain insurance authorizations to support patient care and clinic efficiency.

We emphasize a local WA presence with a family-like culture, ongoing professional growth, and a comprehensive benefits package. If you enjoy a fast-paced, fun environment and helping the community, we want to talk to you.

Qualifications

• High school diploma (Bachelor's degree in related field preferred).
• 2+ years experience in a customer facing position.
• Knowledge and adherence to HIPAA laws and compliance regulations.

Responsibilities

• Manage appointment schedules and optimize patient flow.
• Handle all incoming calls and direct inquiries.
• Process and convert referrals, collect time-of-service payments, and obtain insurance authorizations.
• Contribute to patient experience by building rapport and ensuring smooth operations.

Skills

Customer service

Communication

Multitasking

HIPAA compliance

Education

High school diploma

Job description

IRG Physical & Hand Therapy seeks a Front Office Coordinator to join our team. You will manage patient scheduling, handle calls, process referrals, collect payments, and obtain insurance authorizations to support patient care and clinic efficiency.

We emphasize a local WA presence with a family-like culture, ongoing professional growth, and a comprehensive benefits package. If you enjoy a fast-paced, fun environment and helping the community, we want to talk to you.