Front Office Coordinator / Medical Receptionist

IRG Physical & Hand Therapy; Seattle (WA); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

401(k) with employer match

Paid Time Off

Job summary

IRG Physical & Hand Therapy is seeking a Front Office Coordinator to manage reception, scheduling, referrals, payments, and insurance authorizations in a fast-paced clinic in Washington state.

The role emphasizes patient experience, HIPAA compliance, and teamwork with clinicians. The position includes comprehensive benefits and opportunities for career growth through IRG.

Qualifications

• High school diploma required; bachelor’s in related field preferred.
• At least 2 years of customer-facing experience.
• Knowledge of HIPAA laws and compliance regulations.
• Experience or shadowing in a healthcare or fitness facility.

Responsibilities

• Handle daily medical receptionist duties and manage appointment schedules.
• Answer phones, process new referrals, and collect payments.
• Obtain insurance authorizations and maintain patient records.
• Maintain a professional, positive patient experience in a fast-paced setting.

Skills

Customer-facing

HIPAA compliance

Tech proficiency (EMR, MS Office)

Education

High school diploma

Bachelor’s degree in related field (preferred)

Tools

EMR

Microsoft Office

Job description

THE POSITION

Front Office Coordinators (FOCs) are key to our organization, handling daily medical receptionist duties while enhancing patient experience. They optimize appointment schedules, manage phone calls, process new referrals, collect payments, and obtain insurance authorizations. FOCs also learn KPIs and benchmarks that drive clinic success and patient outcomes.

WHO YOU ARE

• You love people and thrive on establishing meaningful connections.
• You enjoy working in a fast‑paced, multitasking environment.
• You are motivated, self‑starter, and confident in handling new challenges daily.
• Positive attitude and professional appearance.
• You can multitask without becoming overwhelmed.
• Strong rapport‑building skills with clients from diverse backgrounds.
• Proficiency with technology and computer systems (EMR, Microsoft Office Suite, etc.).

WHAT WE PROMISE TO OFFER YOU

• Local, community‑centric experience – PT owned and operated in Washington state.
• 1:1 patient care model focused on maximizing patient–therapist time.
• Monthly student loan assistance for all employees.
• Career advancement through the IRG Leadership Institute.
• Community engagement opportunities.
• Full benefits package: medical, dental, vision, 401(k) matching, paid time off, holidays, and sick leave.

QUALIFICATIONS / REQUIREMENTS

• High school diploma (Bachelor’s degree in a related field preferred).
• At least 2 years of customer‑facing experience.
• Knowledge of HIPAA laws and compliance regulations.
• Experience or shadowing in a healthcare or fitness facility.

PHYSICAL DEMANDS / WORKING CONDITIONS

• Physical activity including bending, reaching, squatting, lifting, and prolonged sitting.
• Must work on an IRG facility and be responsible for personal transportation.
• Potential exposure to viruses and disease from patients.
• Perform custodial duties with medical‑grade cleaning products.
• Use a keyboard and video display terminal for extended periods.
• Work schedule based on IRG needs.

PAY & BENEFITS INFORMATION

• Base salary: $21‑$25 per hour, commensurate with experience.
• Benefits (subject to hours worked):
  • Paid Time Off (Holidays, Vacation, Sick, Personal)
  • Continuing Education Funds
  • Student Loan Repayment Program
  • 401(k) plan with employer match
  • Medical, Dental & Vision Plans
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
  • Long‑Term Disability
  • Life and AD&D Insurance
  • Employee Assistance Program

IRG is an equal opportunity employer.