Front Office Operations Manager: Hotel Growth & Benefits

DelMonte Hotel Group; City of Rochester (NY); On-site; USD 57,000 - 69,000; Full time

Benefits offered by this job

Health benefits

Dental & vision insurance

Life insurance

401(k) plan

Paid Time Off

Employee room discounts

Discounts on food and beverages

Professional development opportunities

Job summary

DelMonte Hotel Group in Rochester, NY, seeks an Operations Manager – Front Office to oversee the hotel’s Front Office and related operations, ensuring exceptional guest service and adherence to brand standards.

The hands-on leader will guide, develop, and coach associates, manage daily workflows, and partner with F&B to deliver seamless guest experiences.

Compensation starts at $63,000 plus bonus potential, with a comprehensive benefits package and room discounts across our properties.

Qualifications

• Experience leading Front Office and F&B teams.
• Strong guest service mindset and problem-solving skills.
• Ability to develop and coach associates.

Responsibilities

• Oversee Front Office and F&B operations to ensure service excellence.
• Lead, train, and develop front desk staff and supervisors.
• Monitor guest satisfaction and uphold brand standards.

Skills

Leadership

Guest Service

Front Office Ops

Team Development

Time Management

Job description

DelMonte Hotel Group in Rochester, NY, seeks an Operations Manager – Front Office to oversee the hotel’s Front Office and related operations, ensuring exceptional guest service and adherence to brand standards.

The hands-on leader will guide, develop, and coach associates, manage daily workflows, and partner with F&B to deliver seamless guest experiences.

Compensation starts at $63,000 plus bonus potential, with a comprehensive benefits package and room discounts across our properties.