Front Office Operations Leader | Guest Service & Growth

Del Monte Hotel Management LLC in; City of Rochester (NY); On-site; USD 57,000 - 69,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid Time Off

Hotel room discounts

Discounts on food and beverages

Professional development

Job summary

DelMonte Hotel Group in Rochester, NY is seeking an Operations Manager – Front Office for the AC Element Hotel by Marriott Rochester, NY at City Gate. This role oversees Front Office and F&B operations, leading a team to deliver exceptional hospitality and align with brand standards.

The ideal candidate combines hands-on leadership with strong communication, problem-solving and time management skills to drive guest satisfaction and team development.

Qualifications

• Experience leading Front Office and F&B operations.
• Strong leadership and guest service focus.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee Front Office and F&B operations to ensure smooth daily operations.
• Lead and develop Front Office associates and sub-teams.
• Monitor guest satisfaction and respond to feedback.
• Ensure compliance with hotel and brand standards.

Skills

Leadership

Operations management

Guest service

Communication

Problem-solving

Time management

Job description

DelMonte Hotel Group in Rochester, NY is seeking an Operations Manager – Front Office for the AC Element Hotel by Marriott Rochester, NY at City Gate. This role oversees Front Office and F&B operations, leading a team to deliver exceptional hospitality and align with brand standards.

The ideal candidate combines hands-on leadership with strong communication, problem-solving and time management skills to drive guest satisfaction and team development.