Hotel Operations Manager - Front Office

DelMonte Hotel Group; City of Rochester (NY); On-site; USD 57,000 - 69,000; Full time

Benefits offered by this job

Health benefits

Dental & vision insurance

Life insurance

401(k) plan

Paid Time Off

Employee room discounts

Discounts on food and beverages

Professional development opportunities

Job summary

DelMonte Hotel Group in Rochester, NY, seeks an Operations Manager – Front Office to oversee the hotel’s Front Office and related operations, ensuring exceptional guest service and adherence to brand standards.

The hands-on leader will guide, develop, and coach associates, manage daily workflows, and partner with F&B to deliver seamless guest experiences.

Compensation starts at $63,000 plus bonus potential, with a comprehensive benefits package and room discounts across our properties.

Qualifications

• Experience leading Front Office and F&B teams.
• Strong guest service mindset and problem-solving skills.
• Ability to develop and coach associates.

Responsibilities

• Oversee Front Office and F&B operations to ensure service excellence.
• Lead, train, and develop front desk staff and supervisors.
• Monitor guest satisfaction and uphold brand standards.

Skills

Leadership

Guest Service

Front Office Ops

Team Development

Time Management

Job description

Description

Do you want to be part of a growing company with the ability to make a difference? Consider joining DelMonte Hotel Group, a reputable, family-owned business headquartered in Rochester, NY. As an industry leader, DelMonte Hotel Group develops, owns, and operates award-winning properties across five states, including New York, Ohio, Pennsylvania, Rhode Island, and Tennessee.

We are currently seeking experienced and driven candidates just like you to serve as an Operations Manager – Front Office for the AC Element Hotel by Marriott Rochester, NY at City Gate!

The main objective of the Operations Manager – Front Office is to oversee and support the hotel’s Front Office and Food & Beverage operations while ensuring exceptional guest service, efficient daily operations, and adherence to hotel and brand standards. This position plays an important role in leading and developing associates, monitoring guest satisfaction, and supporting the overall success of the hotel.

Successful candidates will combine strong operational leadership with a friendly, welcoming, and energetic personality. The ideal candidate will be a hands‑on leader who is comfortable working alongside the team, addressing guest needs, developing associates, and creating an environment focused on exceptional service. Strong time management, communication, problem‑solving, and leadership skills are essential for success in this role.

As an Operations Manager – Front Office with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and brings out the best in you each and every day. It’s the kind of company where many of our associates come for a job but stay for a career—the kind of place where your strengths will be appreciated and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with an excellent compensation package.

• Compensation $63,000 and up based on experience plus bonus potential
• Comprehensive benefits package including health, dental, vision, life insurance, and 401(k)
• Paid Time Off
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.