Front Office Leader – Guest Experience & Team Growth

Hyatt Hotels Corporation; Park City (UT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free room nights

Medical, dental and vision insurance

401K with company match

Free employee meals

Generous paid time off

Employee stock purchase plan

Ski pass

Job summary

Hyatt Hotels Corporation, Grand Hyatt Deer Valley, seeks an energetic Assistant Front Office Manager to lead Front Office operations, Guest Services and PBX, ensuring seamless guest experiences in a dynamic resort setting.

You will supervise staff, manage schedules, participate in hiring and training, and monitor payroll and cash controls while maintaining Hyatt's service standards. Availability includes weekends and holidays.

Qualifications

• 2-3 years of progressive hotel leadership experience
• A true desire to satisfy the needs of others in a fast-paced environment.

Responsibilities

• Support daily Front Office operations and colleague performance
• Create and manage staff schedules to ensure appropriate coverage
• Assist with hiring, training, and ongoing development of team members
• Process payroll and support accurate timekeeping practices
• Maintain cash control procedures for Front Office agents
• Provide personalized service and support for VIP guests
• Ensure guest satisfaction goals and service standards are consistently met
• Collaborate with other departments to deliver a seamless guest experience
• Promote and enforce safety standards and operational procedures

Skills

Leadership

Staff supervision

Scheduling

Training

Guest services

VIP guest support

Job description

Hyatt Hotels Corporation, Grand Hyatt Deer Valley, seeks an energetic Assistant Front Office Manager to lead Front Office operations, Guest Services and PBX, ensuring seamless guest experiences in a dynamic resort setting.

You will supervise staff, manage schedules, participate in hiring and training, and monitor payroll and cash controls while maintaining Hyatt's service standards. Availability includes weekends and holidays.