Healthcare Front Office Manager: Scheduling & Access

Hill Country Health & Wellness Center; Redding (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Hill Country Health & Wellness Center in Redding, CA is seeking an experienced Front Office Supervisor for a full-time role. You will oversee patient access, optimize provider scheduling, and coach staff to maintain efficient workflows.

Responsibilities include supervising front office staff, ensuring insurance verification, handling payments, and maintaining HIPAA compliance. Requires a high school diploma, 3 years of supervisory experience in a medical clinic, and HealthPro familiarity.

Qualifications

• Must have high school diploma or equivalent, plus some college coursework, and three years related experience and/or training; or equivalent combination of education and experience.
• Previous supervisory experience required; previous experience in medical clinic preferred.

Responsibilities

• Own and maintain full and optimized provider schedules.
• Monitor schedule performance including gaps, cancellations, and no-shows.
• Train, coach, and support ongoing development of front office staff.
• Ensure staff competency in workflows, systems, and customer service expectations.
• Oversee check-in, scheduling, phones, and patient flow.
• Ensure accurate registration and insurance verification.
• Maintain coordination with providers and care teams.

Skills

HealthPro

MS Office

Education

High school diploma or equivalent

Some college coursework

Three years related experience

Tools

HealthPro

Microsoft Office

Job description

Hill Country Health & Wellness Center in Redding, CA is seeking an experienced Front Office Supervisor for a full-time role. You will oversee patient access, optimize provider scheduling, and coach staff to maintain efficient workflows.

Responsibilities include supervising front office staff, ensuring insurance verification, handling payments, and maintaining HIPAA compliance. Requires a high school diploma, 3 years of supervisory experience in a medical clinic, and HealthPro familiarity.