Front Office Operations & Guest Experience Leader

Crescent Services; Honolulu (HI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefits package

401K matching program

Discounts at Crescent properties in N.

Discounts at Marriott properties

Job summary

Renaissance Honolulu Front Office Manager position at Crescent Hotels & Resorts in Honolulu requires leading daily front office operations and guiding a team to deliver exceptional guest experiences. You will supervise staff, handle guest concerns, and collaborate with other departments to ensure smooth stays.

The role emphasizes budget awareness, policy implementation, and staff development, with flexibility for nights/weekends and a focus on service excellence in a luxury setting.

Qualifications

• 2–3 years of front office experience in hotels.
• Proficiency with hotel management software.
• Strong leadership and team management.
• Excellent communication and guest-service skills.
• Knowledge of local and international hotel regulations.
• High school diploma or equivalent.
• Ability to work nights and weekends.
• Proficiency with Microsoft Office.

Responsibilities

• Assist in managing daily operations of all front office areas to ensure quality and service standards are met.
• Supervise and support front office management and hourly staff, providing guidance, training, and performance evaluations.
• Act as a key point of contact for guest concerns, service recovery, and VIP experiences.
• Collaborate with Housekeeping, Engineering, Sales, and other departments to ensure smooth guest experiences.
• Monitor labor costs, department expenses, and forecast needs to maintain budgetary goals.
• Support development and implementation of departmental policies, procedures, and training programs.
• Conduct regular staff meetings to ensure communication of policies, procedures, and performance goals.
• Oversee scheduling, payroll processing, and timekeeping compliance.
• Ensure front office areas are clean, safe, and in compliance with hotel standards and brand expectations.
• Participate in emergency procedures, crisis response, and guest safety protocols.

Skills

Front office management

Leadership

Hotel management software

Customer service

Communication

Budgeting

Scheduling & payroll

Microsoft Office

Education

High school diploma or equivalent

Tools

Hotel PMS

Job description

Renaissance Honolulu Front Office Manager position at Crescent Hotels & Resorts in Honolulu requires leading daily front office operations and guiding a team to deliver exceptional guest experiences. You will supervise staff, handle guest concerns, and collaborate with other departments to ensure smooth stays.

The role emphasizes budget awareness, policy implementation, and staff development, with flexibility for nights/weekends and a focus on service excellence in a luxury setting.