Honolulu Front Office Leader — Elevate Guest Experience

Crescent Hotels & Resorts; Honolulu (HI); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Highly competitive compensation

Excellent benefits for you & family

401K matching program

Discounts at Crescent properties in N.

Discounts at Marriott properties

Job summary

Uniquely located in the heart of Honolulu, Renaissance Honolulu welcomes guests to an island escape with city accessibility and ocean views. Crescent Hotels & Resorts, a team of hospitality professionals, delivers exceptional guest experiences and empowers associates to shine in their careers withstrong health & wellness programs and travel discounts.

We offer competitive compensation, certificates for development, and a 401K match for eligible associates along with global hotel discounts.

Qualifications

• 2-3 years of experience in hotel front office operations.
• Proficiency in hotel management software.
• Excellent leadership and team management skills.
• Strong problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Familiarity with local and international hotel regulations.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Assist in managing daily operations of all front office areas to ensure quality and service standards are met.
• Supervise and support front office management and hourly staff, providing guidance, training, and performance evaluations.
• Act as a key point of contact for guest concerns, service recovery, and VIP experiences.
• Collaborate with Housekeeping, Engineering, Sales, and other departments to ensure smooth guest experiences.
• Monitor labor costs, department expenses, and forecast needs to maintain budgetary goals.
• Support development and implementation of departmental policies, procedures, and training programs.
• Conduct regular staff meetings to ensure communication of policies, procedures, and performance goals.
• Oversee scheduling, payroll processing, and timekeeping compliance.
• Ensure front office areas are clean, safe, and in compliance with hotel standards and brand expectations.
• Participate in emergency procedures, crisis response, and guest safety protocols.

Skills

Front office operations

Leadership

Communication

Problem solving

Interpersonal skills

Attention to detail

Multitasking

Organizational skills

Hospitality knowledge

Flexibility with hours

Guest relations

Budget awareness

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Uniquely located in the heart of Honolulu, Renaissance Honolulu welcomes guests to an island escape with city accessibility and ocean views. Crescent Hotels & Resorts, a team of hospitality professionals, delivers exceptional guest experiences and empowers associates to shine in their careers withstrong health & wellness programs and travel discounts.

We offer competitive compensation, certificates for development, and a 401K match for eligible associates along with global hotel discounts.